---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Advanced Service Mapping configuration

# Advanced Service Mapping configuration {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Fine-tune Service Mapping collaboration with other components and modules
as well as customize data display in service instance maps.

In addition to the basic setup described in [Configuring Service Mapping](https://servicenow-prod.fluidtopics.net/6~Gv_u6nYAKwi5pxiDXHGg "You get started with Service Mapping by configuring roles, credentials, and MID Server connections."), you can
perform optional configurations to meet the needs of your organization.

* [Enable traffic-based discovery for CI types or specific CIs](https://servicenow-prod.fluidtopics.net/HJLs3M9S~tpP0M7IrmG5Jw "Service Mapping can discover and map CIs by detecting the inbound and outbound traffic that the CIs generate. Create a traffic-based discovery rule to determine which configuration items are available for traffic-based mapping.")
* [Tag-based discovery configuration](https://servicenow-prod.fluidtopics.net/WMqYQ9cztLwkmoyPJWnmIw "You can refine the default configuration to control which CIs Service Mapping includes in application services during the tag-based discovery process.")
* [Configuration file tracking](https://servicenow-prod.fluidtopics.net/ucBfusmX~RhI57LZl4X~Tw "The horizontal discovery process can find configuration files that belong to certain applications and add those configuration files to the CMDB. You can track the changes to these files by comparing them to previous versions.")
* [Fine-tune tracking changes for the change history](https://servicenow-prod.fluidtopics.net/vlHvULV5gbpc0QRHwGdoYA "Define CI fields for which the system reflects changes in the change history for application services. The change history view shows changes to CIs making up application services as well as changes to application services themselves.")
* [Data collection and discovery using Netflow](https://servicenow-prod.fluidtopics.net/YBbys5myQUEDZ6mfzThrYQ "Service Mapping can perform discovery based on data collected using the Netflow protocol. Netflow is a protocol that Service Mapping can use to collect data about CIs and their connections along with Netstat and lsof commands.")
* [Data collection and discovery using VPC Flow Logs](https://servicenow-prod.fluidtopics.net/DK_4puB5aelFPZFGyXMZEw "Service Mapping can perform discovery based on data collected using VPC Flow Logs. Amazon VPC hosts Amazon Elastic Compute Cloud (EC2) instances that provide Amazon Web Services. VPC Flow Logs collect data on IP traffic going to and from network interfaces in the VPC.")
* [Configure Search Assistant for Windows](https://servicenow-prod.fluidtopics.net/3tHZTGoE9R3LP0oT7hBQLQ "The Search Assistant feature of Pattern Designer allows you to search within files or registries. Upload grep files on to your instance to enable this feature to search on Windows servers.")
* [Modify display for CI attributes](https://servicenow-prod.fluidtopics.net/yPZvs7vQ1F_6oYGC45ZTZw "You can control what configuration item (CI) attributes the system displays in the Properties pane of service instance maps.")
* [Configure support for Windows servers with non-English OS](https://servicenow-prod.fluidtopics.net/4dkRtwMXIbSZuBDGrKUyVg "You can configure your ServiceNow AI Platform to support Windows servers that use non-English Windows operating system (OS).")
* [Upload the rctrlx.exe file to MID Servers](https://servicenow-prod.fluidtopics.net/Lg12WyHx7xFVPiVrKw_R_Q "Upload the rctrlx.exe file to MID Servers to enable running discovery commands on Microsoft Exchange 2007 and 2010, and Citrix XenApp.")
* [Fine-tune Service Mapping with MID affinity and IP reuse](https://servicenow-prod.fluidtopics.net/bxeEi8p8Wtorcr7oFR4AVA "The MID Server needed to map an application service might be misidentified in subnetworks with overlapping IP ranges and reused IP addresses. To enable the successful discovery of resources associated with a subnetwork, Service Mapping provides several properties for MID Server identification.")
{#c_ConfigureSM__ul_an3_gr4_nsb}