---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Install the Alert Automation application

# Install the Alert Automation application {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Install the Alert Automation application and any supporting applications.

## Before you begin

Role required: admin

Subscriptions required: ITSM Professional or ITOM Operator Professional subscriptions.

## About this task

Before creating management rules, you must install and configure the Service Reliability Management (SRM) application, available in the ServiceNow Store.

## Procedure

1. To access the ServiceNow Store and download the application onto your SRM instance, select the link in the email you received.
2. In your ServiceNow AI Platform instance, navigate to AllSystem ApplicationsAll Available ApplicationsAll.
3. Locate the Service Operations Workspace Alert Automation application and select Install.  
   Alert automation rules are ready to use in SRM.
{#sr-install-aa-store-app__steps_t15_w1p_wnb}
**Previous topic:** [Configure Twilio to send notifications in SRM](https://servicenow-prod.fluidtopics.net/iyY88eepmNsSDTbZpmIN~A "Connect your Service Reliability Management (SRM) instance and Twilio account to send notifications to teams.")  
**Next topic:** [Using Service Reliability Management](https://servicenow-prod.fluidtopics.net/~RgYMeNGjjC~d3UdSBIZdg "SRM enables you to register services, monitor service health, respond to service degradations with on-call shifts and escalation policies and triggers, and onboard distributed teams with minimal governance from central IT.")

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