Monitoring Technology Dashboard for Windows

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Monitoring Technology Dashboard for Windows

    The Monitoring Technology Dashboard for Windows allows ServiceNow customers to monitor the health and performance of their Windows infrastructure effectively. It highlights the top five configuration items (CIs) and servers with the highest resource consumption over the past six hours and displays the 50 most recent active alerts related to Windows OS servers. This dashboard offers quick visibility into critical performance metrics and alerts.

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    Key Features

    • Top Metrics Display: Shows the highest metric readouts for processor queue length, CPU load, system uptime, CPU core, RAM usage, network bandwidth and flow, memory distribution, disk usage, and disk read/write for the past six hours.
    • Active Alerts: Lists the 50 most recent active alerts for Windows OS servers to help promptly identify and address issues.
    • Interactive Widgets: Users can hover over widgets to view detailed metric data and can customize grouping by host name, class, operating system, or OS version.
    • Filtering Options: Filter data by time range, selected CIs, and operating system to tailor the dashboard view to specific monitoring needs.
    • Customization: Widgets and alert timeframes can be adjusted, and custom widgets can be added when creating personalized dashboards.

    Practical Usage and Requirements

    • Access the dashboard via All > AIOps Dashboards > Monitoring Technology Dashboards > Windows Server within ServiceNow.
    • Ensure you operate in the Agent Client Collector Monitoring scope with roles agentclientcollectoradmin and dashboardadmin enabled.
    • Enable Metric Intelligence on the MID Server and activate Windows OS Events and Windows OS Metrics policies to map metrics to CIs.
    • Use clotho plugin version 1.19.0.10 or higher; follow upgrade procedures if moving from earlier releases to maintain dashboard filter functionality.

    Benefits for ServiceNow Customers

    This dashboard empowers customers to proactively monitor Windows environments by providing real-time insights into system performance and alert status. It helps prioritize resource-intensive servers and rapidly respond to emerging issues, enhancing operational efficiency and system reliability.

    With the Windows Monitoring Technology Dashboard, you can monitor the health and performance of your Windows infrastructure. The dashboard enables you to identify the CIs and servers in your system with the highest resource consumption, and also the most recent active alerts.

    Overview of the dashboard

    The Monitoring Technology Dashboard for Windows shows the five CIs and servers with the highest metric readouts during the past six hours. The dashboard also shows the 50 most recent active alerts on your OS's servers.

    To view the dashboard, navigate to All > AIOps Dashboards > Monitoring Technology Dashboards and select Windows Server.

    Using the Monitoring Technology Dashboard for Windows

    Before using the Monitoring Technology Dashboard for Windows:
    • Ensure that you’re working in the Agent Client Collector Monitoring scope in your ServiceNow instance.
    • Ensure that the agent_client_collector_admin and dashboard_admin roles are enabled.
    • Enable Metric Intelligence on the MID Server.
    • Ensure that the Windows OS Events and Windows OS Metrics policies are enabled:

      Enabling these policies activates metric to CI mapping.

    • Ensure that the clotho plugin version 1.19.0.10 or above is enabled.
    • After upgrading from a previous version, follow the procedure described in the ACC-M Dashboard Filters are not working when upgraded from Tokyo/Utah to Vancouver [KB1438042] article in the NOW Support Knowledge Base.

    To view the dashboard, navigate to All > AIOps Dashboards > Monitoring Technology Dashboards and select Windows Server.

    Point to the relevant widget to view a specific point of data and all of its details in a pop-up window. Select the Alerts tab to view the 50 most recent active alerts for CIs.

    You can filter the dashboard data according to the following filters:
    Table 1. Dashboard filters
    Filter name Description
    Time range filter The time range for which you want metric data to display on the dashboard.
    Metrics by selected CI filter The CIs for which you want metric data to display on the dashboard.
    Metrics by selected OS filter The OS for which you want metric data to display on the dashboard.

    On the right side of widgets displaying a single metric, you can select the More options icon (More options icon) and select Change group by. Select the category that you want to view the metric by: Host name, Class, Operating System, or OS Version.

    Windows server dashboard

    Windows Server dashboard
    The Metrics subtab displays the top five performing CIs and servers over the past six hours, according to the following metrics.
    • Processor Queue Length
    • CPU Load
    • System Uptime
    • CPU Core
    • RAM Usage
    • Network Bandwidth
    • Memory Distribution
    • Network Flow
    • Disk Usage
    • Disk Read/Write
    • Disk Distribution

    You can customize the appearance of the individual widgets on the Windows Monitoring Technology Dashboard. For example, you could change the timeframe for which the alerts appear. You can also include customized widgets when you are creating a custom dashboard. For more information, see Customize the Monitoring Technology Dashboard.