---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# View data on impacted services on the preview panel in Express List

# View data on impacted services on the preview panel in Express List {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View extra information on the preview panel about impacted services that are bound to alerts.

## Before you begin

Role required: evt_mgmt_operator, evt_mgmt_admin

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. From the navigation bar, select the Express list icon: ![Express list icon]().
3. In the Active alerts list, select an alert check-box.
4. On the preview panel, open the Info tab.
5. Hover over the Impacted services section to display information icons.  
6. Select the relevant icon to display extra information on an impacted service.  
   {#el-impacted-services-data__table_d2k_t4f_xbc__entry__3}

   | Icon | Name | Description |
   |-|-|-|
   | ![Info icon.]() | Info | Displays the severity, the business criticality, and a short description of the impacted service. From this pop-up, you can open the service map in Service Operations Workspace by selecting View service map. The service map shows the impacted path of alerts, enabling you to quickly assess their effect on the service. For more information, see [View unified service map and the impact paths in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/MJu3RDlQajXN6F7~7REvvg "Visualize relationships between Configuration Items (CIs) and alerts with real-time updates and detailed impact paths. Enhance troubleshooting and proactive management by quickly identifying root causes and dependencies for both discovered services and application services."). If metrics data exists for this service, you can open the Metric Explorer from the pop-up by selecting View related metrics. |
   | ![Contact person/group icon.]() | Contact person/group | Displays the name of the owner of the impacted service and the support group assigned to it. |
   [Table 1. Impacted service information icons]

   {#el-impacted-services-data__table_d2k_t4f_xbc}

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