---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Troubleshooting tools for Cloud Provisioning and Governance

# Troubleshooting tools for Cloud Provisioning and Governance {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Cloud Provisioning and Governance application provides several tools to help you
troubleshoot errors you might encounter during the Discovery of cloud accounts, the
provisioning and managing of cloud resources, and the updating of the CMDB.
These troubleshooting tools are available:

Cloud Orchestration Trail

:   The Cloud Orchestration Trail is an activity log for all cloud resource activity on the
    instance. Use the Cloud Orchestration Trail to find errors that occur with cloud resources,
    such as credential errors during Discovery or API execution errors.

    See [Open the Cloud Orchestration Trail](https://servicenow-prod.fluidtopics.net/ETt_9nKa_oIKGqIDQ~1dFw "Open the Cloud Orchestration Trail to debug and troubleshoot issues like a failed policy or failed Discovery of cloud resources.") for instructions.

Cloud API Trail

:   The Cloud API Trail is an activity log for all activity that uses the Cloud API and goes
    through the MID Server. Use the Cloud API Trail to see API invocations and errors related to
    the route data, specific API route errors, and Java runtime exceptions.

    See [Open the Cloud API Trail](https://servicenow-prod.fluidtopics.net/RyujrE0aSFNK_AH7BTZvdQ#open-cloud-api-trail "Open the Cloud API Trail to debug and troubleshoot issues like a failed policy or failed Discovery of cloud resources.") for instructions.

Root Cause Analysis Dashboard

:   The Root Cause Analysis Dashboard brings together records from the cloud orchestration
    trail and cloud API trail and presents them in useful, filterable, lists and charts.

    See [Use Cloud Root Cause Analysis reports](https://servicenow-prod.fluidtopics.net/RVHBqoUKCo~x3i9TJvn7tg "Root Cause Analysis reports help you troubleshoot issues with Cloud Provisioning and Governance. Use the reports to view details about the Cloud Orchestration Trail and the Cloud API Trail.") for instructions.

Cloud Orchestrations

:   Cloud Orchestrations are the orders that your instance processed for each
    attempted operation on a stack. Use Cloud Orchestration records to view status messages for
    operations that are run on cloud resources and for details about each API step.

    See [Open cloud orchestrations](https://servicenow-prod.fluidtopics.net/~heKB07QopolMxRLr90yRA "Cloud orchestration records show you the orders that your instance processed for each attempted operation on a stack. They also show you the values of the fields that the user submitted through the Cloud User Portal. Use cloud orchestrations to troubleshoot issues that occur when a user provisions a cloud resource or runs another operation on an existing cloud resource.") for instructions.