---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Install ITOM Content Service

# Install ITOM Content Service {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Install the ITOM Content Service application (sn_smart_content) to manage and monitor the creation of configuration items based on application fingerprints.

## Before you begin

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Review the [ITOM Content Service](https://store.servicenow.com/store/app/c5ca2ba61b246a50a85b16db234bcbe8) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.
{#install-itom-content-service__ul_rc5_fwk_kfc}

Role required: admin

## About this task

The following plugins are activated with ITOM Content Service:

* Discovery (com.snc.discovery)
* Normalization Data Services Client (com.glide.data_services_canonicalization.client)
* File Based Discovery (com.snc.discovery.file_based_discovery)---starting with ITOM Content Service version 1.5.1
{#install-itom-content-service__ul_tc5_fwk_kfc}  
Note:  
The ITOM Smart Content plugin (com.snc.itom.smart.content) is available starting with XP5. This plugin is optional and can be requested through ServiceNow personnel. For more information, see [Request a plugin](https://www.servicenow.com/docs/access?context=t_RequestAPlugin&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US).

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the ITOM Content Service application (sn_smart_content) using the filter criteria and search bar.  
   You can search for the app by its name or ID.

   In the list next to the Install button, the versions that are available to you are displayed.
3. Select a version from the list and select Install.  
   In the Review Installation Details dialog box, any dependencies installed with your application are listed.{#install-itom-content-service__p_id1_nfg_h1c}
4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
5. Select Install.

## What to do next

[Share data on ITOM Content Service](https://servicenow-prod.fluidtopics.net/_586w_v7e_MhM3jAi~mGDw "Control data sharing by opting in or out of ITOM Content Service sharing options using the Discovery Admin Workspace.")
**Related concepts**   

* [ITOM Content Service](https://servicenow-prod.fluidtopics.net/LwKcm7PY19zL6QvhdyKwCQ "ServiceNow ITOM Content Service offers extensive visibility of products in your infrastructure. The classification of processes identified by Predictive Intelligence enables wider discovery and weekly updates of new configuration items in the CMDB. Use the Discovery Admin Workspace to review and manage ITOM Content Service suggestions.")
* [Discovery Admin Workspace](https://servicenow-prod.fluidtopics.net/YPdKPtq_lXty0aOb9aUBZg "The Discovery Admin Workspace serves as a central location for monitoring, tracking, and completing discovery-related tasks. Experience a streamlined discovery process and greater efficiency with the integration of schedules, diagnostics, tuning, anomaly detection, and more within this single workspace.")

*[\>]: and then