---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Using SLO Management

# Using SLO Management {#ariaid-title1}

Using SLO management ensures IT services meet customer expectations, improves service quality and transparency, and enables data-driven decision making.
* **[Activate SLO-based change approval decisions](https://servicenow-prod.fluidtopics.net/tZ8PTGJVz1oIk4u_ShBbNA)**   
  Activate Service Level Objective (SLO) change approval decisions to evaluate change requests based on SLO performance.
* **[Create a notification destination in SRM](https://servicenow-prod.fluidtopics.net/oB0UCf2MDByXTzLBWyomUw)**   
  Set up notification destinations to help keep teams informed about service reliability.
* **[Create SLOs, SLIs, and error budget policies](https://servicenow-prod.fluidtopics.net/PAyr1az_9UN3VPV1pJtwxA)**   
  Define service level objectives (SLOs), service level indicators (SLIs), and error budget policies to monitor service health. These tools help you and your teams track performance and take action when needed.
* **[Edit a reliability metric](https://servicenow-prod.fluidtopics.net/dDN1F_mu1TpQMNDvK7zz2g)**   
  Update a reliability metric to keep it relevant and aligned with your team's goals.
* **[View SRM reliability metrics](https://servicenow-prod.fluidtopics.net/o36iXqcmC6pVMnraNvzE9w)**   
  View a service level objective (SLO) and service level indicator (SLI) that your or your team owns.