--- sourceDocument: Yokohama IT Operations Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Map multiple application services from a CSV file using classic Service Mapping # Map multiple application services from a CSV file using classic Service Mapping {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read This method suits you if your organization has performed cross-organization mapping and analysis and collected some information about planned service instances. If so, you can organize the collected information in a specific order and save it as a CSV file. Service Mapping extracts information from this file and creates potential service instances referred to as service candidates. ## Before you begin Perform the procedure described in [Prepare a CSV file for mapping your candidates](https://servicenow-prod.fluidtopics.net/XDkRjFcNqjaOCkrvS_s7Dw "Organize information about potential application services (candidates) in your organization and save it in a CSV file."). Role required: service_mapping_admin ## About this task You must have Service Mapping enabled to map or review service instances. If necessary, you can import service candidates from multiple CSV files. When reimporting service instance candidates, Service Mapping does not import candidates you chose to ignore earlier. After Service Mapping discovers configuration items (CIs) belonging to your service instance for the first time, it then rediscovers CIs to find changes and updates. Create or modify discovery schedules to control how often Service Mapping rediscovers services or CIs.{#import-business-services-csv__AfterInitDiscoveryScheduleShort} ## Procedure 1. Navigate to AllService MappingHome. The Home page displays only information on service instances that Service Mapping can discover or already discovered. The Home page does not display information on service instances that are created manually or using the API. 2. Under the Map tile, select Additional Options. 3. Select Import Service Map List. Figure 1. Map tile Additional Options {#import-business-services-csv__conref_ClickImportCSV} {#import-business-services-csv__conref_ClickImportCSV} 4. In the Import CSV file window, select Choose file. 5. Navigate to the CSV file to use for the import and select Open. 6. Select Import. The imported service instance candidates are added to the list of candidates. {#import-business-services-csv__conref_ClickImport} {#import-business-services-csv__conref_ClickImport} 7. Check that the overall number of service candidates on the Map tile increased by the expected number. 8. On the Map tile, select Map Your Services to create application services from the candidates you imported from the CSV file. ## What to do next * Review the list of created application services. If Service Mapping did not create some application services during bulk mapping as you expected, create them manually as described in [Map a single application service using classic Service Mapping](https://servicenow-prod.fluidtopics.net/8sD~6Bc3quESSBMeonfe4g "In addition to mapping application services in bulk, you can map individual, single application services by defining attributes for each application service. Use this mapping method if you already know or are planning to find out application service details. You must have Service Mapping enabled to map or review application services."). * Fix application services discovered with errors. For more information, see [Fix application service errors in bulk](https://servicenow-prod.fluidtopics.net/AQZZC7bwEONc9WvfM9~Maw "Service Mapping classifies errors by their root cause, for example, missing credentials or task timeout. For a fast and efficient process, fix errors belonging to the same category in bulk."). * Send application services discovered without errors to their respective owners for approval. For more information, see [Send application service maps for review](https://servicenow-prod.fluidtopics.net/aStpPAiHMPw9hVULLwz~sA "After you map an application service, send it to the application service owner for review to make sure that the map is accurate."). {#import-business-services-csv__ul_jnx_jwd_j1b} * **[Prepare a CSV file for mapping your candidates](https://servicenow-prod.fluidtopics.net/XDkRjFcNqjaOCkrvS_s7Dw)** Organize information about potential application services (candidates) in your organization and save it in a CSV file. **Related concepts** * [Review and approval of application service maps](https://servicenow-prod.fluidtopics.net/BjGtOsTta_Wo~8ykmxZngQ "After the Service Mapping administrator maps IT services and fixes errors in them, the administrator and the owner collaborate to review and approve the service maps. The review and approval process is available only for discovered and manually created service instances.") * [Application service completion](https://servicenow-prod.fluidtopics.net/oTiVA8bO~~ejaFfgU_iy9w "After an application service is reviewed and approved, you can define attributes that enhance its discovery, reflect its importance, and control access to it.") * [Application service analysis and maintenance using classic Service Mapping](https://servicenow-prod.fluidtopics.net/kktVI~k2uB35tKBH_EqH8Q "Service Mapping creates maps to help you see the architecture and organization of application services. These maps are useful for planning change or migration, as well as analyzing the continuity and availability of services.") **Related tasks** * [Map multiple application services suggested by classic Service Mapping](https://servicenow-prod.fluidtopics.net/qFTEgnBYmx4N~e7Wi0hmtA "You can map multiple application services identified and suggested by Service Mapping in a single operation. This method suits your organization if you do not have much information about application services.") * [Map application services using tags with classic Service Mapping](https://servicenow-prod.fluidtopics.net/LP1_hSxqw0iYBN~sMLLWGQ "Use tags that help categorize and organize configuration items (CIs) in your organization to map application services. Tag-based mapping doesn't require configuring credentials or providing users with elevated rights.") * [Map a single application service using classic Service Mapping](https://servicenow-prod.fluidtopics.net/8sD~6Bc3quESSBMeonfe4g "In addition to mapping application services in bulk, you can map individual, single application services by defining attributes for each application service. Use this mapping method if you already know or are planning to find out application service details. You must have Service Mapping enabled to map or review application services.") * [Fix application service errors in bulk](https://servicenow-prod.fluidtopics.net/AQZZC7bwEONc9WvfM9~Maw "Service Mapping classifies errors by their root cause, for example, missing credentials or task timeout. For a fast and efficient process, fix errors belonging to the same category in bulk.") * [Fix errors in individual application service maps](https://servicenow-prod.fluidtopics.net/mCyIAds3bqivvs99ielgpg "You can address discovery issues in each application service map individually.") * [Fine-tune application services to implement owner requests](https://servicenow-prod.fluidtopics.net/iBl4ZwvZMr6J_fUdsUa1Nw "As an administrator, you tweak and fine-tune maps based on comments from the application service owner.") *[\>]: and then