---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Edit ServiceNow chart data

# Edit ServiceNow data on Service Observability dashboard templates {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Edit Service Observability dashboard templates to view data from problem and business app records on the Overview or Observability dashboards.

## Before you begin

Role required: sn_sow_svcobs.admin

## Procedure

1. Navigate to WorkspacesService Operations Workspace and then navigate to a service record.  
   You can access a service record from these pages in the SOW:
   * Services list: Choose a service from the list.
   * Service dashboard: Choose a service in the dashboard and select Service Details.
   * List: Navigate to Application ServicesServices and select a service.
   * Express list alert: Select a service from the Impacted services column.
   {#edit-sn-based-charts__ul_k1f_vt1_zdc}  
   The Service Details page opens and the Overview tab is displayed.
   If charts are displaying error messages, see [Chart error states](https://servicenow-prod.fluidtopics.net/sQy4FHTk7R1annJE~MZ6~Q "Understand the different error states that the charts in Service Observability might display and how to fix them.").
2. Open the template in editing mode.
   * If you're editing a certified template, select Duplicate.
   * If you're editing a custom template, select Edit.

   Note:  
   Duplicating a certified template keeps you from overwriting it and also lets you reinstall it.
   The new dashboard is titled with the words <kbd class="ph userinput">- Copy</kbd> appended. Use the pencil icon to change the dashboard name.
3. To do basic editing, such as rearranging, resizing, or deleting charts, follow the instructions for [Edit Platform Analytics dashboard elements](https://www.servicenow.com/docs/access?context=edit-db-elements-in-ac&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US).
4. To add a new ServiceNow table, follow these steps:
   1. In Edit mode, select Add new element and choose List.
   2. In the Configuration panel in the Data sources section, choose Add data source.
   3. In the Add data source page, find the Table whose data you want to display and choose Add this source.
   4. In the Columns and rows section, add and arrange the columns to display.
   {#edit-sn-based-charts__substeps_rnj_typ_s2c}
5. To edit an existing chart, follow these steps.
   1. In Edit mode, select the chart to edit.
   2. In the Data section of the Configuration panel, verify that the correct table is selected in Table field.
   3. In the Columns and rows section, add and arrange the columns to display.
   {#edit-sn-based-charts__substeps_c5w_fcq_s2c}
6. When done customizing, select Save and then Exit editing mode.
7. To return the template to the default (Certified) version, use the More actions menu to select Return to certified.

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