---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

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bundleId :

    - itom

workflow :

    - Technology


---

# Automated Service Suggestions

# Automated Service Suggestions {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Automated Service Suggestions simplifies the processing of mapping application services or adding to an existing service by providing application service candidates using machine learning. Mapped services provide key
information to help you make data-driven decisions, prioritize services, and respond to situations.
Using machine learning (ML), Service Mapping quickly identifies potential application fingerprints based on discovered processes. It evaluates the relationship between these fingerprints and configuration items (CIs) and creates meaningful
connections. These connections are used to create an application service map, a visual representation of a service.

Automated Service Suggestions further simplifies the mapping process by using the ML information to calculate entry points, efficiently identifying where to begin mapping an application service. It also generates a
list of application service candidates. Each candidate includes an entry point as well as a set of previously identified resources to include in the service map. You can then select a candidate to create a new application service or
to add to an existing service.

## Service Fingerprints {#auto-serv-suggest__service-fingerprints}

Service Fingerprints complements Automated Service Suggestions by identifying unique, classified components of identified application service candidates. Presenting these components facilitates the selection of the most suitable suggested
application service. You can view components of an application in your actual environment, including details such as product, product category, publisher, and description. Use this information to search for specific components you
want to discover or to make informed decisions about which candidates to convert into application services.

To use Service Fingerprints, you must download and install ITOM Content Service from the ServiceNow® Store and opt in to ITOM Content Service. For more information, see [ITOM Content Service](https://servicenow-prod.fluidtopics.net/LwKcm7PY19zL6QvhdyKwCQ "ServiceNow ITOM Content Service offers extensive visibility of products in your infrastructure. The classification of processes identified by Predictive Intelligence enables wider discovery and weekly updates of new configuration items in the CMDB. Use the Discovery Admin Workspace to review and manage ITOM Content Service suggestions.").

## Domain separation with Automated Service Suggestions {#auto-serv-suggest__section_uwy_kg5_scc}

Automated Service Suggestions supports domain separation starting with version 1.9.0. No support is currently offered for on-premise instances. Reach out to product management for further information.
**Related concepts**   

* [Exploring Service Mapping](https://servicenow-prod.fluidtopics.net/gL4qz7yVUBSoLF8mtAl81w "Service Mapping discovers all service instances in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these service instances.")
* [Service Mapping Workspace](https://servicenow-prod.fluidtopics.net/LIce8z6q8dKdAQhWyGzZWA "The Service Mapping workspace provides a central location to streamline the process of mapping your application services. Use the visualizations and reports to analyze, monitor, and update your resources, create application services, and manage your service mapping tasks efficiently.")  
**Related tasks**   

* [Map application services based on Automated Service Suggestions](https://servicenow-prod.fluidtopics.net/XWLttvsrhzYi0DpLY1oo6Q "Map a new application service based on automatically generated suggestions. Use the Automated Service Suggestions or Service Fingerprints features to create a new application service or add to an existing service in a few clicks.")  
**Related reference**   

* [Application service readiness dashboard in configurable workspace](https://servicenow-prod.fluidtopics.net/Kjpj665ke2wNGHDg8A4kcw "Review the information on the dashboard to confirm that you’re ready to discover and map application services based on machine learning (ML). Service Mapping uses data processed by Predictive Intelligence to generate suggestions for traffic-based connections.")