--- sourceDocument: Yokohama IT Operations Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Observability tab # Prometheus Observability tab for Service Observability {#ariaid-title1} * Release version: Yokohama * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Prometheus Observability tab for Service Observability The Prometheus Observability tab within the Service Details page provides dashboards and charts that display performance metrics critical for monitoring service health and resource utilization. This feature is essential for ServiceNow customers to gain insights into their services, ensuring optimal performance and quick resolution of issues. Show full answer Show less ## Key Features * **Application Dashboard:** Displays performance metrics for the selected service, including request rate, error percentage, average response time, throughput, and active requests. Note that customized dashboards may vary from the standard metrics shown. * **Compute Dashboard:** Offers metrics related to the hosts serving the service, such as CPU, memory, and disk utilization, along with details of all active servers and VM instances. * **Database Dashboards:** Provides metrics for databases related to the service, including MySQL and PostgreSQL performance indicators like thread utilization, active connections, transaction rates, and network traffic. ## Key Outcomes By utilizing the Prometheus Observability tab, ServiceNow customers can: * Monitor real-time performance and health of their services. * Quickly identify and address performance bottlenecks or errors. * Access detailed metrics on both application and database levels to inform operational decisions. This functionality enables improved service reliability and performance through proactive monitoring and management. Dashboard and charts on the Prometheus Observability tab of the Service Details page in the SOW. ## Application dashboard {#prometheus-observability-tab-for-service-observability__section_oww_r53_zdc} This dashboard displays performance metrics for the selected service. Note: If the dashboards have been customized, they might not reflect the information shown on this page. {#prometheus-observability-tab-for-service-observability__table_avw_x53_zdc__entry__3} | Chart | Description | Data source | |-|-|-| | Request Rate | Aggregate rate of transactions through the service, per second. | Prometheus | | Error % | Percent of transactions that have an error. | Prometheus | | Average Response Time | Aggregate duration of transactions through the service, in seconds. | Prometheus | | Throughput | Count of successful transactions, per second. | Prometheus | | Active Requests | Count of current in-flight requests to the service. | Prometheus | | Response Time (95th Percentile) | 95th percentile response time for HTTP requests, in seconds. | Prometheus | | Average Request Size | Average size of requests to the service, in bytes. | Prometheus | | Average Response Size | Average size of responses from the service, in bytes. | Prometheus | [Table 1. Service KPIs] {#prometheus-observability-tab-for-service-observability__table_avw_x53_zdc} ## Compute dashboard {#prometheus-observability-tab-for-service-observability__section_bgh_vw3_zdc} This dashboard displays metrics for hosts related to the service. {#prometheus-observability-tab-for-service-observability__table_vsv_zw3_zdc__entry__3} | Chart | Description | Data source | |-|-|-| | CPU utilization | Percent of the host processing power being consumed. | Prometheus | | Memory utilization | Percent of memory the host is using. | Prometheus | | Disk utilization | Percent of the host disk being used. | Prometheus | | All Active Servers | Information for all servers the service is actively using. Select a host link to view more detailed information. | CMDB | | All Active VM Instances | Information for all virtual machines the service is actively using. Select a host link to view more detailed information. | CMDB | [Table 2. Host] {#prometheus-observability-tab-for-service-observability__table_vsv_zw3_zdc} ## Database dashboards {#prometheus-observability-tab-for-service-observability__xyz} These dashboards display metrics for databases related to the service. {#prometheus-observability-tab-for-service-observability__table_e1h_1cg_d2c__entry__3} | Chart | Description | Data source | |-|-|-| | Thread Utilization % | Percent of the database's threads being consumed. | Prometheus | | Queries Per Second | Number of queries made to the database by the service, per second. | Prometheus | | InnoDB Memory % | Percent of InnoDB buffer pool being consumed. | Prometheus | | Active Connections | Number of connections to the database. | Prometheus | | Aborted Connections | Rate of aborted connections. | Prometheus | | Uptime | Average number of hours the database has been available. | Prometheus | | Inbound Network Traffic | Number of bytes per second of inbound traffic to the database. | Prometheus | | Outbound Network Traffic | Number of bytes per second of outbound traffic to the database. | Prometheus | | Slow Queries | Rate of slow queries detected by MySQL, per second. | Prometheus | | All MySQL Instances | Information for all databases the service is actively using. Select a database link to view more detailed information. | CMDB | [Table 3. MySQL] {#prometheus-observability-tab-for-service-observability__table_e1h_1cg_d2c} {#prometheus-observability-tab-for-service-observability__table_i2b_ncg_d2c__entry__3} | Chart | Description | Data source | |-|-|-| | Active Sessions | Count of sessions currently active. | Prometheus | | Idle Sessions | Count of idle sessions. | Prometheus | | Committed Transactions | Total committed transactions since server start. | Prometheus | | Failed Transactions | Total rolled back transactions since server start. | Prometheus | | Deadlocks | Total deadlocks detected since server start. | Prometheus | | Locks Count | Current count of locks given out by the database. | Prometheus | | Cache Hit Ratio | Percentage of database requests that can be served by the cache. | Prometheus | | All PostgreSQL Instances | Information of all databases the service is actively using. Select a database link to view more detailed information. | CMDB | [Table 4. PostgreSQL] {#prometheus-observability-tab-for-service-observability__table_i2b_ncg_d2c}