---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Exploring AIOps LEAP

# Exploring AIOps LEAP {#ariaid-title1}

* Release version: Yokohama
* 
* Updated March 4, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

AIOps LEAP categorizes similar incidents into groups, performs incident analysis using AI, and creates standard, dynamic resolution playbooks to promote fast incident
resolution.

## AIOps LEAP
overview {#exploring-aiops-leap__cf-exploring-parent-overview}

AIOps LEAP helps you manage incidents and operational tasks efficiently. It uses AI to gather information from existing incidents and generate resolutions that can be automated. The AIOps LEAP automation provides tools to manage incidents early, speed up resolution, use pre-built automation, and follow clear steps to handle issues. These tools help support smooth
operations.

## AIOps LEAP users {#exploring-aiops-leap__cf-exploring-parent-users}

{#exploring-aiops-leap__table_pny_2gg_42c__entry__2}

| Role | Description |
|-|-|
| AIOps LEAP admin | You have full control over AIOps LEAP capabilities, including the following: * Turn features on and off * Execute scheduled jobs * Manage AIOps LEAP tables and the AIOps LEAP Workspace * Generate and update resolution steps * Create and view problems and AIOps LEAP playbooks from automation opportunities (AO) {#exploring-aiops-leap__ul_zwm_myc_cfc} |
| AIOps LEAP viewer | You can access and view data related to AIOps LEAP, including tables, the workspace, and problems originating from AOs. |
| AIOps LEAP agent | You can access the AIOps LEAP menu from the Service Operations Workspace (SOW) and trigger AIOps LEAP executions directly from within SOW. |
[Table 1. User roles]

{#exploring-aiops-leap__table_pny_2gg_42c}

These roles work together to create a streamlined and secure approach for managing automation, resolving incidents, and sharing knowledge across teams.

## AIOps LEAP
benefits {#exploring-aiops-leap__cf-exploring-parent-benefits}

Promotes automation culture
:   Uses comprehensive insights from incidents to address automation adoption gaps enabling automation scaling.

Drives incident resolution
:   Provides guided steps for L1 operators to improve productivity, resolve common issues quickly, and improve overall efficiency.

Targets Outcomes for L1 Operators
:   Equips L1 operators with structured, data-driven questions for recurring incidents that help address frequent issues and minimize escalations to L2

Improves MTTR
:   Reduces Mean Time to Resolution (MTTR) through optimized processes and reduced delays.

Optimize Resource Allocation
:   Facilitates better workload distribution and promotes better usage of resources.

## What to explore next {#exploring-aiops-leap__cf-exploring-parent-links}

To learn more about configuring and using , see:

* [Configuring AIOps LEAP](https://servicenow-prod.fluidtopics.net/CXLnNLxdWsBTE5QPxaCTpw "You can download and install AIOps LEAP application from the ServiceNow Store to manage your IT operations efficiently.")
* [Using AIOps LEAP](https://servicenow-prod.fluidtopics.net/cdrOZ4arNisUHH5MobE42A "AIOps LEAP gathers incidents or issues and groups them into items called automation opportunities (AOs).")
* [AIOps LEAP reference](https://servicenow-prod.fluidtopics.net/dkZdeDGnrVQa9yfogVyhEg "These topics provide detailed field description information required during AIOps LEAP installation.")
{#exploring-aiops-leap__ul_tny_2gg_42c}