---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Reopen an alert

# Reopen an alert {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Additional events can cause reopening of alerts, or you can reopen an alert by
changing its state. When an alert reopens, any associated incidents can also be updated or
reopened according to the incident state and the
evt_mgmt.alert_reopens_incident property.

## Before you begin

Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user

## About this task

When an alert is reopened, the related incident is processed as follows:

* If the incident is not Resolved or Closed, a work note is added to indicate that the related alert was reopened.
* If the incident is Resolved or Closed, the incident is reopened, a new incident is created, or nothing is done, depending on the evt_mgmt.alert_reopens_incident property value.
  * If the incident is reopened, work notes are added to the incident.
  * If a new incident is created, any matching alert management rule, alert action rule, and task template applies to the incident. If there is no matching alert action rule or template, fields from the existing incident are copied to a new incident.
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## Procedure

1. Navigate to AllEvent ManagementAll Alerts.
2. Search by alert number.
3. In the State field, click Reopen.
4. Click Update.

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