Azure App Service App Service Plan pattern-based discovery

  • Release version: Yokohama
  • Updated June 16, 2026
  • 2 minutes to read
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    Summary of Azure App Service App Service Plan pattern-based discovery

    The Azure App Service App Service Plan pattern-based discovery within ServiceNow's Discovery and Service Mapping Patterns locates Azure App Service Plans in your cloud environment. This capability helps you automatically populate critical configuration data into both CMDB and non-CMDB tables, supporting comprehensive cloud asset visibility and management.

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    Key Features

    • Pattern Activation: The Azure App Service Plan pattern is disabled by default. Starting from Visibility Content version 6.28.0, enabling or disabling patterns does not count as customization and patterns reset to the latest version upon upgrade while retaining last active values.
    • Discovery Prerequisites: Ensure Microsoft Azure discovery prerequisites are met, including correct Azure service account setup, especially for Azure GovCloud environments which require datacenter URL configuration.
    • Data Population: The discovery pattern populates detailed Azure App Service Plan data into:
      • Non-CMDB tables: Information such as kind, location, provisioning state, subscription ID, tenant ID, tier, and status is stored in the cmdbazureappserviceappserviceplan table.
      • CMDB tables: Core configuration items are created in the cmdbcicloudappserver table, capturing install status, location, name, object ID, operational status, and type (microsoft.web/serverfarms).
    • CI Relationships: The pattern establishes relationships between discovered CIs, linking App Service Plans to resource groups, cloud app servers, and Azure datacenters to provide a structured service topology.
    • Tag Discovery: Azure tags on App Service Plans are collected and stored in the cmdbkeyvalue table, enabling enhanced classification and filtering of discovered resources.

    Practical Guidance for ServiceNow Customers

    • Before enabling this pattern, verify your Azure discovery prerequisites to ensure successful detection of App Service Plans.
    • Enable the pattern via the Discovery and Service Mapping Patterns application without concern for upgrade resets, as last active states persist.
    • For Azure GovCloud environments, configure the Azure service account with the appropriate datacenter URL to ensure discovery functions correctly.
    • Use the populated CMDB and non-CMDB data to gain insight into your Azure App Service Plans’ operational status, configuration, and relationships, supporting ITSM processes and cloud governance.

    Discovery and Service Mapping Patterns finds Azure services on your cloud environment. Discovering some of these resources may require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.

    Pattern-based discovery and mapping requirements

    Verify the Microsoft Azure discovery prerequisites
    For more information, see the prerequisites section in Microsoft Azure Cloud components discovery using patterns.
    Enable the relevant pattern
    The pattern for this service is disabled by default. Starting with Visibility Content version 6.28.0, activating or deactivating a pattern won't be considered a customization, and it will continue to receive updates. Patterns that were previously activated or deactivated will reset to the latest predefined version after upgrading while retaining the last active field value. For more information on enabling patterns, see Activate a disabled pattern.
    Configure the Discovery schedule to support GovCloud
    Discovering Azure GovCloud (US) accounts requires using a datacenter URL when setting up an Azure service account. For more information, see Set up Azure service accounts.

    Discovery and Service Mapping Patterns application populates data in both CMDB and non-CMDB tables.

    Data stored in non-CMDB tables

    Discovery and Service Mapping Patterns application populate data in the non-CMDB table when running the Azure - App Service App Service Plan - Extended Inventory(LP) pattern.

    You can review the non-CMDB Azure tables by navigating to All > Configuration > Azure. You can also search the navigation filter for the specific pattern name.

    Table 1. Azure App Service - App Service Plan [cmdb_azure_app_service_app_service_plan]
    Field Description
    Kind [kind] The category or specialization of the resource, often specific to certain Azure services.
    Location [location] The Azure region where the resource is hosted.
    Object Id [object_id] The unique identifier for the resource.
    Provisioning State [provisioning_state] The current provision status of the resource.
    Resource Group [resource_group] Name of the resource group.
    Status [status] The operational status or health of the resource.
    Subscription Id [subscription_id] The subscription ID.
    Tenant Id [tenant_id] The identifier of the Azure Active Directory tenant associated with the resource.
    Tier [tier] The performance level or pricing tier assigned to the resource.
    Configuration Item [configuration_item] References the Cloud App Server [cmdb_ci_cloud_appserver] table.

    Data stored in CMDB tables

    Discovery and Service Mapping Patterns application populates data in the CMDB when running the Azure - App Service App Service Plan - Extended Inventory(LP) pattern.

    Table 2. Cloud App Server [cmdb_ci_cloud_appserver]
    Field Description
    Install Status [install_status] Install status of the resource. Default value is Installed.
    Location [location] The Azure region where the resource is hosted.
    Name [name] The name assigned to the resource.
    Object ID [object_id] The unique identifier for the resource.
    Operational status [operational_status] Operational status of the resource. Default value is Operational.
    Type [type] Type of resource. The value is set to microsoft.web/serverfarms.

    CI relationships

    The pattern creates these relationships to support discovery.

    CI Relationship CI
    Resource Group [cmdb_ci_resource_group] Contains::Contained by Cloud App Server [cmdb_ci_cloud_appserver]
    Cloud App Server [cmdb_ci_cloud_appserver] Hosted on::Hosts Azure Datacenter [cmdb_ci_azure_datacenter]
    Azure App Service - App Service Plan [cmdb_azure_app_service_app_service_plan] References Cloud App Server [cmdb_ci_cloud_appserver]

    Azure tag discovery

    The pattern collects tags and populates them in the Key Value [cmdb_key_value] table.
    Table 3. Key Value [cmdb_key_value]
    Field Description
    Key [key] Tag name.
    Value [value] Tag value.