---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Generate a Now Assist summary of past related incidents

# Generate a Now Assist summary of past related incidents {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View a Now Assist summary of past incidents related to the current alert, including strategies used to resolve them.

## Before you begin

* Install the ITOM plugin in the Now Assist feature. For more information, see [Install the Now Assist for IT Operations Management (ITOM) plugin](https://servicenow-prod.fluidtopics.net/Xg93vxMhsvlpN0pi9iQgqg "Install the ITOM plugin in the ServiceNow Now Assist feature.").
* Ensure that the Alert investigation skill is active. For more information, see [Install the Now Assist for IT Operations Management (ITOM) plugin](https://servicenow-prod.fluidtopics.net/Xg93vxMhsvlpN0pi9iQgqg "Install the ITOM plugin in the ServiceNow Now Assist feature.").
* View important information about the ServiceNow® ServiceNow Otto for IT Operations Management (ITOM) application in [ServiceNow Otto for IT Operations Management (ITOM)](https://servicenow-prod.fluidtopics.net/h4stAW7ssy_y4_zqJQlNng "Use the ServiceNow ServiceNow Otto for IT Operations Management (ITOM) application to analyze alerts in Event Management. Alert analyses include a human-readable brief of the alert and technical information to help you investigate the alert more effectively.").
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For comprehensive information about the Now Assist panel, see [Now Assist panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).  
Important:  
This Now Assist skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [Now Assist skills, agents, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).

Role required: evt_mgmt_operator

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. Select the List icon (![List icon.]()) in the navigation bar.
3. Select ListsAlertsAll Alerts.
4. Open an alert.
5. Select the Now Assist panel icon (![Now Assist panel icon.]()).  
   The Now Assist panel displays.
6. Request a Now Assist past incidents investigation by selecting Analyze related incidents.  
   An additional Large Language Model (LLM) validation layer is added to the AI search capability to improve the accuracy of results returned by AI skills.  
   A summary of the most relevant related incidents displays in the panel.
7. **Optional:** Inspect the details of a related incident by selecting the relevant link under Related Incidents.  
   The incident page opens, showing the Overview tab.
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