--- sourceDocument: Yokohama IT Operations Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Review and approval of application service maps # Review and approval of application service maps {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Review and approval of application service maps This process enables ServiceNow customers using Service Mapping to collaboratively review and approve application service maps. After initial mapping and error correction by the Service Mapping administrator, the service instance owner validates completeness and accuracy of the service maps. This ensures that all major components of the application service are properly represented before final approval. Show full answer Show less The review and approval workflow is designed for discovered and manually created service instances only and requires Service Mapping to be enabled. ## Review and Approval Workflow * **Mapping and Error Fixing:** The Service Mapping administrator creates or updates service maps and corrects any errors. * **Submission for Review:** The administrator sends individual service instances to the owner for review, triggering a service process task and email notification to the owner. * **Owner Review:** The owner verifies the service instance maps for accuracy and completeness. If issues are found, reject messages (comments) are left for the administrator. * **Administrator Revisions:** The administrator reviews owner feedback, implements the required changes, and resubmits the service maps for further review. * **Final Approval:** Once the owner is satisfied, they approve the service instance maps, closing the review task. The application service status then changes to "Approved" and it appears in the completed application services list on the Home page. This iterative process may take multiple cycles to refine the maps and achieve the desired accuracy. ## Roles and Responsibilities * **Service Mapping Administrator:** Responsible for mapping, fixing, maintaining application services, and addressing owner requests during review. * **Service Instance Owner:** Responsible for reviewing the service maps, validating completeness and correctness, and providing feedback or approval. ## Practical Use for ServiceNow Customers * Enable Service Mapping to use this review and approval workflow for discovered and manually created service instances. * Use this process to ensure application service maps accurately represent all components, supporting better service management and operational reliability. * Expect an iterative collaboration through notifications and tasks until the application service map meets quality standards and is approved. ## Additional Related Tasks Customers can also perform related activities such as mapping multiple application services, fixing errors in bulk or individually, and fine-tuning services based on owner feedback, which complements the review and approval process. After the Service Mapping administrator maps IT services and fixes errors in them, the administrator and the owner collaborate to review and approve the service maps. The review and approval process is available only for discovered and manually created service instances. You must have Service Mapping enabled to map or review service instances. Users who perform review and approval have the roles of a Service Mapping administrator and an Service Mapping administrator is responsible for mapping, fixing, and maintaining application services. The service instance owner checks that the service instance maps are complete and all major components comprising it are correctly represented. If necessary, the owner leaves comments, referred to as reject messages, on service instance maps for the Service Mapping administrator to implement. The review and approval process is performed in the following stages: 1. After the initial mapping of service instances, the administrator fixes errors and sends individual service instances for review. The system creates a service process task assigned to the service instance owner and sends an email notification about it.{#business-service-approval__TaskAssignedtoOwner} 2. The service instance owner checks that the service instance maps are complete and all major components comprising it are correctly represented. If necessary, the owner leaves comments, referred to as reject messages, on service instance maps for the Service Mapping administrator to implement. The service process task assigned to the owner closes. The system sends an email notification to the administrator that the owner posted comments.{#business-service-approval__FlowOwnerReviewsNComments} 3. The administrator receives the email notification, views owner requests and implements them.{#business-service-approval__FlowAdminFineTune} 4. The administrator resends the service instance maps for review. The system again creates a service process task assigned to the service instance owner and sends an email notification about it. 5. If the revised service instance maps are satisfactory, the service instance owner approves them. If not, the owner requests further fixes, which the administrator must address.{#business-service-approval__FlowOwnerApproves} {#business-service-approval__ol_qtn_kqj_n1b} To see documentation for a review phase, click the relevant box in the diagram. The process of application service review may take some time as it requires making changes and repeatedly running the mapping process on the application service. Typically, it takes several iterations to arrive at the desired result. Once the owner approves an application service, the application service status changes to Approved and it appears in the list of completed application services on the Home page. * **[Send application service maps for review](https://servicenow-prod.fluidtopics.net/aStpPAiHMPw9hVULLwz~sA)** After you map an application service, send it to the application service owner for review to make sure that the map is accurate. * **[Review application service maps](https://servicenow-prod.fluidtopics.net/CUGQ7_LI4UkMJXDfKsbLBw)** As the application service owner for the application service map, you receive an email notification that the application service map is assigned to you for review. Review mapping results for correctness and either provide your feedback or approve the application service map. The review and approval process is available only for discovered and manually created service instances. **Related concepts** * [Application service completion](https://servicenow-prod.fluidtopics.net/oTiVA8bO~~ejaFfgU_iy9w "After an application service is reviewed and approved, you can define attributes that enhance its discovery, reflect its importance, and control access to it.") * [Application service analysis and maintenance using classic Service Mapping](https://servicenow-prod.fluidtopics.net/kktVI~k2uB35tKBH_EqH8Q "Service Mapping creates maps to help you see the architecture and organization of application services. These maps are useful for planning change or migration, as well as analyzing the continuity and availability of services.") **Related tasks** * [Map multiple application services suggested by classic Service Mapping](https://servicenow-prod.fluidtopics.net/qFTEgnBYmx4N~e7Wi0hmtA "You can map multiple application services identified and suggested by Service Mapping in a single operation. This method suits your organization if you do not have much information about application services.") * [Map application services using tags with classic Service Mapping](https://servicenow-prod.fluidtopics.net/LP1_hSxqw0iYBN~sMLLWGQ "Use tags that help categorize and organize configuration items (CIs) in your organization to map application services. Tag-based mapping doesn't require configuring credentials or providing users with elevated rights.") * [Map multiple application services from a CSV file using classic Service Mapping](https://servicenow-prod.fluidtopics.net/0ElnFoss5kGCl7N1cGU5oA "This method suits you if your organization has performed cross-organization mapping and analysis and collected some information about planned service instances. If so, you can organize the collected information in a specific order and save it as a CSV file. Service Mapping extracts information from this file and creates potential service instances referred to as service candidates.") * [Map a single application service using classic Service Mapping](https://servicenow-prod.fluidtopics.net/8sD~6Bc3quESSBMeonfe4g "In addition to mapping application services in bulk, you can map individual, single application services by defining attributes for each application service. Use this mapping method if you already know or are planning to find out application service details. You must have Service Mapping enabled to map or review application services.") * [Fix application service errors in bulk](https://servicenow-prod.fluidtopics.net/AQZZC7bwEONc9WvfM9~Maw "Service Mapping classifies errors by their root cause, for example, missing credentials or task timeout. For a fast and efficient process, fix errors belonging to the same category in bulk.") * [Fix errors in individual application service maps](https://servicenow-prod.fluidtopics.net/mCyIAds3bqivvs99ielgpg "You can address discovery issues in each application service map individually.") * [Fine-tune application services to implement owner requests](https://servicenow-prod.fluidtopics.net/iBl4ZwvZMr6J_fUdsUa1Nw "As an administrator, you tweak and fine-tune maps based on comments from the application service owner.")