---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Activate teams and services

# Activate teams and services in SRM {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate teams and services to be managed in the Service Reliability Management (SRM) application.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllService Operations Workspace Admin CenterConfigurations.
2. Select Service Reliability ManagementActivateTeams and services.
3. Select Activate teams and services to begin importing or adding teams.
4. Use the condition builder to filter the teams shown in the Assignment groups list.  
   Note:  
   Filters on the same field use AND logic, and filters on different fields use OR logic. For example, filtering for multiple `Business Criticality` levels and `State = Open`, evaluates as `(Criticality
   = 1 OR 2 OR 3 OR 4) AND (State = Open)`.

   List view filters are saved automatically and persist when you navigate away and return.
5. In the Assignment groups list, select the teams you want to add and then select Activate.  
   You reach the Activate services option to add services.
6. From the Select a service class list, select a service.  
   The following service types are available:
   * Application Services
   * Mapped Application Services
   * Calculated Application Services
   * Dynamic CI Group
   * Technical Services
   * Tag-based Services
   {#sr-activate-teams-and-services-in-srm__ul_nzb_yvr_zbc}
7. Use the condition builder to add new services to the list view.
8. Select the services that you want to add and then select Activate.  
   The Activate Services pop-up opens.
9. From the Support Group drop-down, select the relevant support group and select Confirm.

## Result

On the Activate teams and services page, the following options appear:

* Existing teams
* Existing services
{#sr-activate-teams-and-services-in-srm__ul_dk5_3xr_zbc}You can select the options to view the teams or services.
**Previous topic:** [Assign an administrator to Service Reliability Management](https://servicenow-prod.fluidtopics.net/_bM6zUWvV2KmuQs69uxBFQ "Add people from your ServiceNow instance to administer Service Reliability Management (SRM) and your service operations.")  
**Next topic:** [Customize service approval settings](https://servicenow-prod.fluidtopics.net/npxXw18MwH0NBtW9BnIRgQ "Add an approval process to your services for governance.")

*[\>]: and then