Amazon Simple Email Service Identity pattern-based discovery

  • Release version: Yokohama
  • Updated May 13, 2026
  • 2 minutes to read
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    Summary of Amazon Simple Email Service Identity pattern-based discovery

    The Amazon Simple Email Service (SES) Identity pattern-based discovery enables ServiceNow customers to automatically discover SES identities within their AWS cloud environments. This capability is part of the Discovery and Service Mapping Patterns application and helps enrich the CMDB and related data tables with detailed information about SES identities such as email addresses or domains and their verification status.

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    Key Features

    • Pattern Activation: The SES Identity discovery pattern is disabled by default and requires manual activation. Changes to pattern activation no longer count as customizations, allowing updates without losing configuration.
    • Prerequisites: Customers must meet AWS discovery prerequisites and ensure SES identities are not listed in the Resource Inclusion List to avoid duplicate discovery.
    • Data Population: Discovery populates data in both CMDB and non-CMDB tables:
      • Non-CMDB Data: Running the Amazon AWS - Simple Email Service Identity - Extended Inventory (LP) pattern populates AWS-specific tables accessible via the Configuration > AWS path.
      • CMDB Data: Key SES identity details such as name, object ID, resource type (set as AWS::SimpleEmailService::Identity), install status, and operational status are stored in the Cloud Resource [cmdbcicmpresource] table.
    • CI Relationships and References: The pattern creates relationships linking SES identities to AWS datacenters and references for configuration items, supporting comprehensive mapping without cluttering CI relationship tables.
    • Tag Discovery: AWS tags associated with SES identities are collected and stored in the Key Value [cmdbkeyvalue] table, enabling tagging metadata management.

    Key Outcomes

    • Accurate and up-to-date discovery of Amazon SES identities enhances visibility into email service resources within the AWS cloud.
    • Populated CMDB and non-CMDB tables provide structured SES identity data, including verification status and operational details, assisting in governance and operational management.
    • CI relationships and tagging data facilitate improved service mapping, impact analysis, and resource categorization.
    • Enabling this pattern supports ongoing updates and integration with ServiceNow’s Discovery and Service Mapping capabilities, ensuring continuous synchronization of SES identity data.

    Discovery and Service Mapping Patterns finds Amazon Simple Email Service (SES) Identities on your cloud environment. Discovering some of these resources may require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.

    Pattern-based discovery and mapping requirements

    Verify the AWS discovery prerequisites
    For more information, see the prerequisites section in Amazon AWS Cloud components discovery using patterns.
    Remove resources from the Resource Inclusion List table
    Verify that the relevant resource isn't listed in the Resource Inclusion List [sa_cloud_inventory_resource_whitelist] table to avoid duplicate discovery. For more information on removing resources from the Resource Inclusion List, see Amazon Web Services (AWS) Resource Inventory.
    Enable the relevant pattern
    The pattern for this service is disabled by default. Starting with Visibility Content version 6.28.0, activating or deactivating a pattern won't be considered a customization, and it will continue to receive updates. Patterns that were previously activated or deactivated will reset to the latest predefined version after upgrading while retaining the last active field value. For more information on enabling patterns, see Activate a disabled pattern.

    Discovery and Service Mapping Patterns application populates data in both CMDB and non-CMDB tables.

    Data stored in non-CMDB tables

    Discovery and Service Mapping Patterns application populates data in the non-CMDB table when running the Amazon AWS - Simple Email Service Identity - Extended Inventory (LP) pattern.

    You can review the non-CMDB AWS tables by navigating to All > Configuration > AWS. You can also search the navigation filter for the specific pattern name.

    Table 1. AWS Simple Email Service Identity [cmdb_aws_simple_email_service_identity]
    Field Description
    Name [name] The email address or domain of the SES identity.
    Object ID [object_id] The email address or domain of the SES identity.
    Verification Status [verification_status] The verification status of the SES identity.

    For example: Success, Pending, Failed, TemporaryFailure, or NotStarted.
    Configuration Item [configuration_item] References the Cloud Resource [cmdb_ci_cmp_resource] table.

    Data stored in CMDB tables

    Discovery and Service Mapping Patterns application populates data in the CMDB when running the Amazon AWS - Simple Email Service Identity - Extended Inventory (LP) pattern.

    Table 2. Cloud Resource [cmdb_ci_cmp_resource]
    Field Description
    Name [name] The email address or domain of the SES identity.
    Object ID [object_id] The email address or domain of the SES identity.
    Resource type [resource_type] Type of resource. The value is set to AWS::SimpleEmailService::Identity.
    Install Status [install_status] Install status of the resource. Default value is Installed.
    Operational status [operational_status] Operational status of the resource. Default value is Operational.

    CI relationships

    The Amazon AWS - Simple Email Service Identity - Extended Inventory (LP) pattern creates the following relationships and references to support Amazon SES Identity discovery. References link to records in other tables and don't appear in the CI Relationship [cmdb_rel_ci] table.

    Table 3. CI relationships
    CI Relationship CI
    Cloud Resource [cmdb_ci_cmp_resource] Hosted on::Hosts AWS Datacenter [cmdb_ci_aws_datacenter]
    Table 4. CI references
    CI Field Referenced CI
    AWS Simple Email Service Identity [cmdb_aws_simple_email_service_identity] Configuration Item [configuration_item] Cloud Resource [cmdb_ci_cmp_resource]
    Key Value [cmdb_key_value] Configuration item [configuration_item] Cloud Resource [cmdb_ci_cmp_resource]

    AWS Tag discovery

    The Amazon AWS - Simple Email Service Identity - Extended Inventory (LP) pattern collects tags and populates them in the Key Value [cmdb_key_value] table.

    Table 5. Key Value [cmdb_key_value]
    Field Description
    Key [key] Tag name.
    Value [value] Tag value.
    Configuration item [configuration_item] References the Cloud Resource [cmdb_ci_cmp_resource] table.