Monitoring Technology Dashboard for GCP

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Monitoring Technology Dashboard for GCP

    The GCP Monitoring Technology Dashboard in ServiceNow enables you to monitor the health and performance of your Google Cloud Platform (GCP) infrastructure. It highlights the top five configuration items (CIs) and servers with the highest metric readouts over the past six hours and displays the 50 most recent active alerts in your GCP environment.

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    You can access the dashboard via All > AIOps Dashboards > Monitoring Technology Dashboards and selecting GCP Monitoring.

    Prerequisites and Setup

    • Create a GCP credential and use it to set up a Discovery schedule to enable data collection from your GCP environment.
    • Operate within the Agent Client Collector Monitoring scope in your ServiceNow instance.
    • Ensure you have the agentclientcollectoradmin and dashboardadmin roles enabled.
    • Enable Metric Intelligence on your MID Server for metric to CI mapping.
    • Activate the GCP GCE Metrics policy to enable metric to CI mapping.
    • Ensure the clotho plugin version 1.19.0.10 or above is enabled; follow upgrade procedures if migrating from earlier releases.

    Dashboard Tabs and Features

    • GCP Tab: Displays graphs of the top 14 OS resource metrics such as CPU, Memory, Disk Operations, and Network performance.
    • Alerts Tab: Shows the 50 most recent active alerts linked to URLs in your system, aiding in identifying and remediating issues.

    You can interact with metrics by using the More options icon on widgets to group metrics by Host name, Class, Operating System, or OS Version. Hovering over data points reveals detailed information.

    Customization and Filtering

    • Use the Time range filter to specify the period for which metric data is displayed.
    • Use the Metrics by selected CI filter to focus on metrics for specific configuration items.
    • The dashboard widgets are customizable, allowing you to adjust parameters like alert timeframes and to add custom widgets to tailor the dashboard to your monitoring needs.

    For detailed customization guidance, refer to the documentation on customizing the Monitoring Technology Dashboard.

    With the GCP Monitoring Technology Dashboard, you can monitor the health and performance of your GCP infrastructure. By using the dashboard, you can identify the configuration items (CIs) and servers with the highest metric readouts, and view the most recent active alerts on those CIs and servers.

    Overview of the dashboard

    The GCP Monitoring Technology Dashboard shows the five CIs and servers with the highest metric readouts during the past six hours. The dashboard also shows the 50 most recent active alerts in your GCP environment.

    To view the dashboard, navigate to All > AIOps Dashboards > Monitoring Technology Dashboards and select GCP Monitoring.

    Using the Monitoring Technology Dashboard for GCP

    Before using the Monitoring Technology Dashboard for GCP:
    • Create a GCP credential and use it to create a Discovery schedule. For details on creating GCP credentials, see Discovery for Google Cloud Platform.
    • Create a Discovery schedule, using the credential created in the previous step. For details on creating a Discovery schedule, see Discovery for Google Cloud Platform.
    • Ensure that you’re working in the Agent Client Collector Monitoring scope in your ServiceNow instance.
    • Ensure that the agent_client_collector_admin and dashboard_admin roles are enabled.
    • Enable Metric Intelligence on the MID Server.
    • Ensure that the GCP GCE Metrics policy is enabled.

      Enabling this policy activates metric to CI mapping.

    • Ensure that the clotho plugin version 1.19.0.10 or above is enabled.
    • After upgrading from a previous version, follow the procedure described in the ACC-M Dashboard Filters are not working when upgraded from Tokyo/Utah to Vancouver [KB1438042] article in the NOW Support Knowledge Base.
    The GCP Monitoring Technology Dashboard contains the tabs listed in the following table.
    Table 1. GCP Monitoring Dashboard tabs
    Tab Description
    GCP Displays graphs of the top 14 performing OS resources, such as CPU, Memory, Disk Operations and Network.
    Alerts Displays the 50 most recent alerts that are associated with the URLs in your system. Alerts help you to remediate your system by providing information on problematic behavior.

    On the right side of widgets displaying a single metric, you can select the More options icon (More options icon) and select Change group by. Select the category you want to view the metric by: Host name, Class, Operating System, or OS Version.

    Point to the relevant widget to view a specific datapoint and all of its details in a pop-up window.

    Use the Time range filter to filter the time range for which you want metric data to display on the dashboard.

    Use the Metrics by selected CI filter to select the CIs for which you want to view metrics.

    You can customize the appearance of the individual widgets on the GCP Monitoring Technology Dashboard. For example, you could change the timeframe for which the alerts appear. You can also include customized widgets when you are creating a custom dashboard. For more information, see Customize the Monitoring Technology Dashboard.