---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Track a stack request

# Track a stack request {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The system generates a request when you submit the form to launch a stack.

## Before you begin

Role required: sn_cmp.cloud_service_user

## About this task

If no approval policy is defined, requests are auto-approved. If a policy is defined, then a user on the approver list must approve the request.

If the quota limit exceeds for you or your user group, then
an error message appears or the system triggers a policy-based approval workflow. For more information about the quota limits, see [Viewing resource quota limits](https://servicenow-prod.fluidtopics.net/T5eCd88pyvpLwizCkMCfGw "View quota limits to see how many resources you have consumed and how many you can provision based on quota limits set for you and your user group.").

## Procedure

1. Go to the Activities page or navigate to OverviewView Activities, then select TrackRequests.  
   The following color codes show you the status of the request:
   * Green: Completed or Approved.
   * Orange: Processing.
   * Red: Rejected, Error, or Canceled.
   {#cloudmgt-track-stack-request__ul_wqd_jqp_xz}
2. In the Requests list, click an entry.  

   |-|-|
   | Status tab ||
   | Request Status | Actions taken on the request. Click the down-arrow (![down-arrow icon]()) to toggle between: * Verbose mode that describes each action and the status of the action * Icon-only mode that indicates only the status (pass/fail) of an action. {#cloudmgt-track-stack-request__ul_z4s_cz4_lz} |
   | Stack Status | Status of each stack request. If deployment fails, errors from cloud orchestration are listed. |
   | Comments / Work Notes tab ||
   | Item requested and request number | Log of comments and notes made for the request. The itil role is required to add a comment or work note. To add a comment or work note: 1. Enter text. 2. Select the Work notes check box to add a work note. 3. Click Send. {#cloudmgt-track-stack-request__ol_cbw_cz3_mz} |
   | Request Details tab | Values that the requester submitted on the stack request form. |
   | Tasks tab | Lists all the catalog tasks created for stacks that failed to provision. Click a catalog task to view more details about that task. See [Resubmit a failed stack request](https://servicenow-prod.fluidtopics.net/FeOrRND8nSCjN53lLOkc8Q "The Cloud Provisioning and Governance application creates a remediation or a catalog task when a request for a stack fails to provision. You can resubmit the failed request or assign it to the Cloud Operator group to handle it for you."). |
   [ ]

   {#cloudmgt-track-stack-request__table-activities}

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