Set additional info fields to match CI attribute format
Set additional info fields in alerts to match the field and value format of CI attributes in CI records. This ensures accurate alert-to-CI binding, improving alert tracking and reducing manual effort.
Before you begin
Ensure that you are on the Enrich Alerts page and the Improve configuration item (CI) identification toggle switch is enabled.
Role required: evt_mgmt_admin, evt_team_operator, or srm_responder
About this task
The system attempts to match the Additional Info fields of the alert with attributes in the CI table. If exactly one matching CI is found, the alert is linked to that CI. For CI identification to be successful, add new fields or ensure that your alert has additional info fields corresponding to column name for CI attributes. For example, use column name ip_address instead of the column label IP Address. Each matching key name must have matching values. If there are matching fields in your alert that you don’t wish to use for binding, copy them to another field then clear the original field.
Procedure
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Select View items next to the Select which CI class you'd like to identify field to open the list of CIs of the selected CI class.
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Select a CI name to open its details or record page.
At least one field and its corresponding value from the CI details page must appear in the Additional info field of the alert.
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In the Enrich Alerts page, use Extract fields, Copy or Compose fields, and Change alert values to set at least one Additional
info field in your alert to precisely match the field and value format of the CI attributes in the CI record.
Example: Suppose the CI record page has the name field with the value AdminServer@blee-11g and the location field with the value California. To include these fields and their values in the Additional info field of the alert, set the fields as shown in the image.