Service Mapping Workspace
Summarize
Summary of Service Mapping Workspace
The Service Mapping Workspace in ServiceNow Yokohama provides a centralized environment to efficiently map application services. It enables customers to visualize, monitor, and update resources, create and manage application services, and oversee service mapping tasks with ease.
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Key Features
- Machine Learning (ML) Readiness: Verify that your ML environment is prepared before starting service mapping.
- Detailed Service Maps: Access in-depth visualizations of service maps across multiple categories.
- Automated Service Suggestions: Evaluate ML-powered suggested application service candidates to create or enhance application services.
- Improved Resource Utilization: Use unmapped servers linked to service candidates to create new application services.
- Tag-based Service Mapping: Map configuration items (CIs) into application services via a dedicated dashboard. Note: This feature requires Service Mapping Plus version 1.16.3 or later.
Key Metrics and Reporting
The workspace provides metrics and reports to track mapping progress and service status, including:
- Mapped Application Services: Count and details of previously mapped services, including operational status and criticality.
- ML-powered Candidates: Number of service candidates identified through Automated Service Suggestions.
- Mapped Servers: Servers linked to application services, with accessible details like owner and operational status.
Reports available include:
- Service maps by operation type (bar report)
- Service maps by creation method (pie report)
- Service maps by criticality (bar report)
- Unmapped servers report (for Service Mapping Plus versions earlier than 1.16.3), showing servers matched to candidates and those without candidates.
Additional Tools
- Populate Data: Refresh data to ensure the workspace reflects the latest information.
- Search for Server: Quickly locate servers by name and access detailed mapped server information.
- Tag-based Service Mapping Dashboard: Categorize and map on-premises and cloud resources into application services.
- Application Service Readiness Dashboard: Check Predictive Intelligence enablement, ML readiness, and data training status to ensure application service mapping is optimized.
Practical Benefits for ServiceNow Customers
Using the Service Mapping Workspace helps customers streamline application service mapping workflows, leverage machine learning for accurate service candidate suggestions, better utilize server resources, and maintain an up-to-date overview of service health and criticality. The visual reports and dashboards facilitate informed decision-making and efficient management of service mapping tasks.
The Service Mapping workspace provides a central location to streamline the process of mapping your application services. Use the visualizations and reports to analyze, monitor, and update your resources, create application services, and manage your service mapping tasks efficiently.
Access
Navigate to .
Key features and capabilities
- Machine Learning (ML) readiness - Confirm that your Machine Learning environment is prepared before you start to map application services.
- Detailed service maps - Drill down for detailed information on service maps across various categories.
- Automated Service Suggestions - Leverage Automated Service Suggestions to evaluate suggested application service candidates, using them to create application services or enhance existing ones.
- Improved resource utilization - Use unmapped servers linked to an application service candidate to create application services.
- Tag-based service mapping - Use the Tag-based mapping dashboard to map your organization's configuration items (CIs) into application services.
Access to tag-based service mapping in the Service Mapping workspace requires the installation of Service Mapping Plus version 1.16.3. For more information, see Install Service Mapping Plus.
Key Metrics
- Mapped application services
- The number of application services previously mapped. Select to view specific information about these services such as operational status and business criticality.
- ML-powered candidates
- The number of application service candidates identified using the Automated Service Suggestions feature.
- Mapped servers
- The number of servers currently linked to an application service. Select to view information such as operational status and owner.
Reports
Select the relevant section of each report to view more detailed information.
| Title | Type | Source table | Description |
|---|---|---|---|
Service maps by operation type |
Bar report  |
cmdb_ci_service_discovered |
A bar report that presents the mapped application services grouped by operation type. |
| Service maps by creation method | Pie report  |
cmdb_ci_service_discovered | A pie report that presents the mapped application services grouped by creation method. |
| Service maps by criticality | Bar report |
cmdb_ci_service_discovered | A bar report that presents the mapped application services grouped by the level of criticality. |
| Unmapped servers Note: This view is applicable to users with Service Mapping Plus versions earlier than 1.16.3. |
Bar report |
Server [cmdb_ci_server] Service Configuration Item Association [svc_ci_assoc] Application service candidate [sa_ml_application_service_candidate] |
A bar report that presents unmapped servers that have been matched to an application service candidate as well as those servers with no candidate. Select Unmapped servers with candidate to view servers you can use to create an application service. For more information, see Create an application service for unmapped servers. |
Additional components
- Populate data
- You can select this button to refresh the page and update the displayed information to reflect the most recent data.
- Search for server
- You can locate a specific server using this field by entering the server name to see a list of options. Selecting the server you want from the list, and then Search, takes you to the Mapped Server page. Select the server name for more detailed information.
Tag-based service mapping
Select the Tag-based service mapping icon to access the Tag-based service mapping dashboard. Here you can categorize and map your organizaton's on-prem and cloud resources into application services. For more information, see Tag-based mapping in the Service Mapping Workspace.
Application service readiness dashboard
Select the Application service readiness icon 
to access the Application service readiness dashboard.
Use this dashboard to ensure you have enabled Predictive Intelligence, verify Machine Learning readiness, and confirm that your data has been trained.
For more information about application readiness, see Application service readiness dashboard in configurable workspace.