Monitoring Technology Dashboard for Azure

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Monitoring Technology Dashboard for Azure

    The Azure Monitoring Technology Dashboard enables ServiceNow customers to monitor the health and performance of their Azure infrastructure effectively. It highlights the five configuration items (CIs) and servers with the highest metric readouts over the past six hours and lists the 50 most recent active alerts within the Azure environment. This information assists in identifying performance bottlenecks and resizing CIs or servers to optimize system efficiency.

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    To access the dashboard, navigate within ServiceNow to All > AIOps Dashboards > Monitoring Technology Dashboards and select Azure Monitoring.

    Prerequisites and Setup

    • Create an Azure credential to enable data collection.
    • Set up a Discovery schedule using the created credential to discover Azure resources.
    • Work within the Agent Client Collector Monitoring scope in ServiceNow.
    • Ensure the agentclientcollectoradmin and dashboardadmin roles are enabled for necessary permissions.
    • Enable Metric Intelligence on the MID Server to facilitate metric data collection.
    • Activate relevant metric collection policies including Azure VM, Storage Account, Load Balancer, Gateway, and Redis Cache Metrics.
    • Ensure the clotho plugin version 1.19.0.10 or later is enabled for dashboard functionality.

    Dashboard Features

    The dashboard contains several tabs, each displaying metric data for specific Azure components:

    • Virtual Machines: Metrics related to Azure VMs.
    • Storage Accounts: Metrics from Azure storage accounts.
    • Load Balancer: Metrics from Azure load balancers.
    • Application Gateway: Metrics from Azure application gateways.
    • Redis: Metrics from Azure Redis cache instances.

    Users can hover over widgets to view detailed data points in pop-up windows, facilitating deeper insight into specific metrics.

    Filtering and Customization

    • Time Range Filter: Select the time period for which metric data is displayed.
    • Metrics by Selected CI Filter: Filter metric data based on specific configuration items.

    The dashboard widgets are customizable, allowing users to adjust data display parameters such as the time interval for CPU usage on virtual machines. Customized widgets can also be included when creating custom dashboards, providing flexibility to tailor monitoring views to organizational needs.

    With the Azure Monitoring Technology Dashboard, you can monitor the health and performance of your Azure infrastructure. By using the dashboard, you can identify the configuration items (CIs) and servers with the highest metric readouts, and view the most recent active alerts on those CIs.

    Overview of the dashboard

    The Azure Monitoring Technology Dashboard shows the five CIs and servers with the highest metric readouts during the past six hours. The dashboard also shows the 50 most recent active alerts in your Azure environment. Based on the dashboard metrics, you might want to resize your CIs and servers to improve your system performance and efficiency.

    To view the dashboard, navigate to All > AIOps Dashboards > Monitoring Technology Dashboards and select Azure Monitoring.

    Using the Monitoring Technology Dashboard for Azure

    Before using the Monitoring Technology Dashboard for Azure:
    • Create an Azure credential. For details on creating Azure credentials, see Create Azure cloud credentials.
    • Create a Discovery schedule, using the credential created in the previous step. For details on creating a Discovery schedule, see Discovery for Microsoft Azure Cloud.
    • Ensure that you’re working in the Agent Client Collector Monitoring scope in your ServiceNow instance.
    • Ensure that the agent_client_collector_admin and dashboard_admin roles are enabled.
    • Enable Metric Intelligence on the MID Server.
    • Ensure that the Azure VM Metrics, Azure Storage Account Metrics, Azure Load Balancer Metrics, Azure Gateway Metrics, and Azure Redis Cache Metrics policies are enabled
    • Ensure that the clotho plugin version 1.19.0.10 or above is enabled.
    The Azure Monitoring Technology Dashboard contains the tabs that are listed in the following table.
    Table 1. Azure Monitoring Technology Dashboard tabs
    Tab Description
    Virtual Machines Displays the metric data from the virtual machines in the Azure environment.
    Storage Accounts Displays the metric data from the storage accounts in the Azure environment.
    Load Balancer Displays the metric data from the load balancers in the Azure environment.
    Application Gateway Displays the metric data from the application gateway in the Azure environment.
    Redis Displays the metric data from the Redis cache in the Azure environment.

    Point to the relevant widget to view a specific datapoint and all of its details in a pop-up window.

    You can filter the dashboard data according to the following filters:
    Table 2. Dashboard filters
    Filter name Description
    Time range filter The time range for which you want metric data to display on the dashboard.
    Metrics by selected CI filter The CIs for which you want metric data to display on the dashboard.

    You can customize the appearance of the individual widgets on the Azure Monitoring Technology Dashboard. For example, you could change the time that the CPU usage on virtual machines is displayed. You can also include the customized widgets when you’re creating a custom dashboard. For more information, see Customize the Monitoring Technology Dashboard.