Configure the Kentik analysis AI agent

Yokohama IT Operations Management

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yokohama

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en-US

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Yokohama IT Operations Management

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itom

bundleId

itom

workflow

Technology

Configure the Kentik analysis AI agent

Release version: Yokohama

Updated July 31, 2025

1 minute to read

Configure the Kentik analysis AI agent for the analyze alert impact agentic workflow. This configuration also supports the Kentik observability skill in the manage alerts autonomously agentic workflow. After you configure the agent, the workflows can surface information from Kentik to help you investigate alerts.

Before you begin

Before configuring the Kentik analysis AI agent, you must do the following:

Install Now Assist for IT Operations Management (ITOM).
Integrate Kentik alerts with Event Management.
Copy your Kentik connection URL, API token, and the email address associated with the API token.
The Kentik API token requires this permission: Can view devices.

Role required: connection_admin and credential_admin

Procedure

Navigate to All > sys_alias.LIST.
Search for and select Kentik analysis AI agent.
Select Create New Connection & Credential.

On the form, fill in the fields.

Field	Description
Connection Name	Name of your Kentik connection. This name helps you identify it later. For example, Kentik Prod.
Connection URL	URL of your Kentik instance. Kentik URLs follow this format: `https://<your-resource-name>.api.kentik.com`.
User Email	Email address associated with the Kentik API token.
API Token	Kentik API token.

Select Create.
Your connection appears in the Connections tab.

What to do next

Activate the Kentik analysis AI agent to use it in the analyze alert impact agentic workflow or manage alerts autonomously agentic workflow. In AI Agent Studio, navigate to Create and manage, find the Kentik analysis AI agent, and turn on the agent in the Select channels and status screen.

Note:

To use the Kentik analysis AI agent in the analyze alert impact agentic workflow, make sure that the Alert impact summary and Alert information retrieval AI agents are active. They're also required for the analyze alert impact agentic workflow.

To learn more about using the Kentik analysis AI agent in the analyze alert impact agentic workflow or manage alerts autonomously agentic workflow, see Use the analyze alert impact agentic workflow and Manage alerts autonomously agentic workflow.