Speed up alert resolution with a Now Assist analysis of past related incidents
Use Now Assist to investigate relevant past incidents and present effective strategies used to resolve them.
Now Assist queries historical records to find past incidents and analyzes their frequency, criticality, work notes, and resolution. It presents a summary of the most relevant related incidents in the Now Assist panel. The summary includes resolution strategies used, as well as contact details for individuals or teams who resolved the incidents and could assist with the current alert. The information provided
helps you better understand the context and significance of the current alert and work more efficiently toward resolving it.
Note:
An additional Large Language Model (LLM) validation layer is added to the AI search capability to improve the accuracy of results returned by AI skills.