Reopen an SRM incident

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Reopen a closed incident if you think the issue is not yet resolved.

    Before you begin

    Role required: Responder, Manager, or Administrator

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
      You're taken to your SRM Home page.
      Note:
      If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
    2. From the primary navigation, select Reliability tasks (Reliability tasks icon).
    3. Find and open the incident you want to reopen.
      Check your filters if you don't see them.
    4. You have two options.
      OptionSteps
      In the incident list view
      1. Double-click the State field (or use the keyboard shortcut) for the incident and select from the list menu.
      2. Select OK.
      In the incident form
      1. Select a new State field value from the list menu.
      2. Select Save.
      For value choices, see SRM incidents.
      The new state is displayed in the incident list view and incident form and form header.