Auto-complete suggestion types included with Now Assist in AI Search

  • Release version: Xanadu
  • Updated July 3, 2025
  • 1 minute to read

    • Now Assist in AI Search includes an auto-complete suggestion type that displays suggested Now Assist in Virtual Agent queries.

    To learn more about how this auto-complete suggestion type appears to search and chat users, see Enhanced chat. For details on configuring and using auto-complete suggestion types in your search application configurations, see Auto-complete suggestions in AI Search applications.

    Auto-complete suggestion type Description
    Now Assist Suggested Query Reader Group for <application name>

    Displays Virtual Agent conversational prompts based on previous user searches (utterances) that produced synthesized Genius Result responses. Selecting a suggested prompt opens a Virtual Agent conversation within the enhanced chat window or full-page experience.

    User queries from Virtual Agent conversations are stored as suggestions in the Utterance Suggestions [sys_suggested_utterance] table. The system prunes this table and automatically removes query suggestions if they meet either of these conditions:
    • The query and result combination have not been used in a search within the last 180 days.
    • The query suggestion refers to a record (such as a Catalog Item or a knowledge article) that has been deleted or deactivated.

    When you create a new search application configuration, this suggestion reader group isn't linked to it by default. If you enable enhanced chat in a search portal, this suggestion reader group is linked to the search application configuration record that's shared between the portal and Virtual Agent.

    Default section header: Ask Now Assist

    Readers: Now Assist Suggested Utterance Reader

    Note:
    This suggestion reader group is only supported in search application configurations for applications that support the enhanced chat experience, such as the Now Assist in VA search application configuration.