---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Start a trial

# Start an application trial from the ServiceNow Store {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Request a 30-day trial of an app to test its functionality in a non-production instance.

## Before you begin

You must be logged in to the ServiceNow Store with your Now Support account credentials.

Role required: none

## About this task

You can request a 30-day trial of any app that includes a Request 30-day trial option in its listing details. The trial enables you to install the app on your non-production instance for evaluation.

If you decide to install the app on a production instance after evaluation, return to the ServiceNow Store and purchase the app or request the necessary license. For more information, see [Buy a ServiceNow application](https://servicenow-prod.fluidtopics.net/rYrBFAk_u83PXnGptHlKew "Log in to the ServiceNow Store and purchase an application that lists ServiceNow as the provider.") or [Buy a partner application](https://servicenow-prod.fluidtopics.net/uZliORXU20Tkl9vvfHpbQQ "Log in to the ServiceNow Store and purchase an application that lists a non-ServiceNow provider.").

## Procedure

1. **Optional:** On the ServiceNow Store listing details for the app or integration, select Request 30-day trial.  
   Trial approvals are granted at the app provider's discretion, and trial requests expire after six months. If your trial request isn't approved, you can make a new request after the first request expires.

   To contact a seller about a trial request, see [Contact a seller](https://servicenow-prod.fluidtopics.net/9PVFkrjym6fzwRCEws7Y9g "Contact the provider of an app through the ServiceNow Store to ask questions about the app and its procurement.").
2. If no approval is required or if you already received approval, navigate to the ServiceNow Store app listing details and select Start 30-day Trial.
3. Select Manage entitlements to choose which non-production instances can install the application during the trial period.
4. Select Save

## Result

The app is entitled and available for installation on the non-production instances you have selected within 24 hours. If the
application isn't available from the Application Manager within 24 hours, contact Now Support for assistance.

Confirmation emails for the application and any dependencies that were procured are
sent to the email address associated with your ServiceNow Store account. For information about configuring which email address receives notifications for this application, see [Configure ServiceNow Store application notification preferences](https://servicenow-prod.fluidtopics.net/AVcUutUxHRS62JWuNvn~FA "You can set notification preferences for each application you've procured and each trial you've requested. By default, notifications are sent to the email address associated with your Now Support account.").

## What to do next

Use the Application Manager to install the app on non-production instances for evaluation. For more information about the Application Manager, see [Application Manager](https://servicenow-prod.fluidtopics.net/TWLo8XDHyBJoQq0lUZCphg "Application Manager provides admins the ability to install, update, and manage licensed applications and plugins for their instance.").

You can track the trial expiration date through the Store Applications section of the My Store Activity page. For more information, see [Tracking your ServiceNow Store activity](https://servicenow-prod.fluidtopics.net/XOvmjVt9vhwmdzdB03zVHg "The My Store Activity page lets you view important information related to apps and products that you have purchased, trialed, or requested.").