---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Scheduling and monitoring an upgrade

# Scheduling and monitoring an upgrade {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Upgrade Monitor module to schedule and monitor the status of an ongoing upgrade
in your instance. You can also view the upgrade summary and the list of records causing conflicts
in your instance once the upgrade is complete.  
* [Monitoring an upgrade](https://servicenow-prod.fluidtopics.net/pVwMj_e8GZOoKB1au~8zwA "Monitor the progress of an ongoing upgrade in an instance with the Upgrade Monitor. When the upgrade is done, you can view a summary of the results on the Upgrade Summary Report."): Monitor the progress of an ongoing upgrade in your instance
* [Process the skipped records
  list](https://servicenow-prod.fluidtopics.net/EMskfIj~XY3DAygS2Sf3~w "Process the skipped records list to resolve the differences between the upgraded and customized versions of a record. If you have customized or altered a record affected by this upgrade, such as a business rule or script, the upgrade generates a skip log record."): Resolve the differences between the upgraded and customized versions of a record by processing the skipped records list
* [Resolve conflicts of a record](https://servicenow-prod.fluidtopics.net/9CeCYDWx88vi8Io2RkLuGw "Reconcile differences between your customized record and the changes associated with the upgrade."): Resolve conflicts between your customized record and the changes associated with the upgrade
{#uc-schedule-monitor-upgrade__ul_agv_ymp_wmb}