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sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

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    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

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workflow :

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---

# Factoid extraction for Q\&A Genius Results

# Factoid extraction for Q\&A Genius Results {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Factoid extraction uses the machine reading comprehension (MRC) model to find the exact span of text within a longer extracted snippet that represents the answer to your question.

## Enabling factoid extraction {#factoid-extraction-qa-grs-ais__section_ehd_bvn_rpb}

To enable factoid extraction for Q\&A Genius Results, set the glide.ais.genius_result.qna_mode system property to sentence or snippet.

For details on setting this system property, see the [Set the factoid extraction mode for Q\&A Genius Results](https://servicenow-prod.fluidtopics.net/4ST1Mk6PyWRAQ2Ncgv8TKA "Specify how you want factoid extraction to display and highlight answers for Q&A Genius Results.") section. To learn about the effects of this system property's values, see the [System properties for factoid extraction in Q\&A Genius Results](https://servicenow-prod.fluidtopics.net/xah00jbe16oF3390F8W7kQ "A system property determines how the system extracts factoids from knowledge articles when computing Q&A Genius Results.") section.

## Examples of factoid extraction {#factoid-extraction-qa-grs-ais__section_u1d_dvn_rpb}

The following images illustrate how the glide.ais.genius_result.qna_mode system property setting affects the display of Q\&A Genius Result answer cards for a sample <kbd class="ph userinput">What is the Windows key?</kbd> search in Service Portal.

* With the system property set to none, the Q\&A Genius Result answer card displays the full extracted text snippet with no highlighting:

  {#factoid-extraction-qa-grs-ais__fig_vr5_xtn_rpb}
* With the system property set to sentence, the Q\&A Genius Result answer card displays only the sentence containing the factoid, and highlights the factoid:

  {#factoid-extraction-qa-grs-ais__fig_wbd_d5n_rpb}
* With the system property set to snippet, the Q\&A Genius Result answer card displays the full extracted text snippet and highlights the factoid:

  {#factoid-extraction-qa-grs-ais__fig_sj2_d5n_rpb}
{#factoid-extraction-qa-grs-ais__ul_zps_y4r_spb}