--- sourceDocument: Xanadu ServiceNow AI Platform Administration sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Configure # Configuring External Content Connectors {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Plan and configure your External Content Connectors implementation. ## External Content Connectors configuration overview {#configuring-ext-cont-connectors__section_q5j_qy2_tdc} Configuring retrieval and indexing of content from your external content source systems requires the following steps: {#configuring-ext-cont-connectors__table_xbh_4z2_tdc__entry__2} | Configuration step | Description | |-|-| | Source system administrator configures access settings for your external content source system | * [Configure Atlassian Confluence Cloud for external content indexing](https://servicenow-prod.fluidtopics.net/3V2G3bzU5r3p~JqHZIRY~A "Register an OAuth 2.0 integration in the Atlassian Developer console and create an API key in Atlassian Administration to allow the Atlassian Confluence Cloud external content connector to crawl spaces and security principals in your Atlassian Confluence Cloud source system.") * [Configure Atlassian Jira Cloud for external content indexing](https://servicenow-prod.fluidtopics.net/xAbVIaQfBH8S_mSn~GTOGQ "Register an OAuth 2.0 integration in the Atlassian Developer console and create an API key in Atlassian Administration to allow the Atlassian Jira Cloud external content connector to crawl projects and security principals in your Atlassian Jira Cloud source system.") * [Configure Google Drive for external content indexing](https://servicenow-prod.fluidtopics.net/37xOw4H3Wy96SVHq~9ytYQ "Enable the Google Drive and Admin SDK APIs and create a Google Cloud service account to allow the Google Drive external content connector to crawl shared drives and security principals in your Google Drive source system.") * [Configure Microsoft SharePoint Online for external content indexing](https://servicenow-prod.fluidtopics.net/x~0n8FHG_7JPPqqwqwe3eg "Register an OAuth 2.0 application in the Microsoft Entra admin center to allow the Microsoft SharePoint Online external content connector to access your Microsoft SharePoint Online source system.") * [Configure Microsoft Teams for external content indexing](https://servicenow-prod.fluidtopics.net/LAx5NxO~VY3V7QUb_bSvqQ "Register an OAuth 2.0 application in the Microsoft Entra admin center to allow the Microsoft Teams external content connector to access your Microsoft Teams source system.") * [Configure Slack for external content indexing](https://servicenow-prod.fluidtopics.net/pcMYO6bhndkA8MSvHYxOAQ "Create a Slack API application to allow the Slack external content connector to crawl public channels in your Slack source system.") {#configuring-ext-cont-connectors__ul_egh_rf2_m2c} | | AI Search administrator creates and configures external content connectors | * [Creating external content connectors](https://servicenow-prod.fluidtopics.net/Ni8lELGXcOB4u4WlGqUN6g "Search administrators create external content connectors to retrieve searchable content and security principals from supported source systems.") * [Create an Atlassian Confluence Cloud external content connector](https://servicenow-prod.fluidtopics.net/6ZUPROF1ZrdgVki1OibiHw "Create an external content connector to retrieve searchable content and security principals from your Atlassian Confluence Cloud source system.") * [Create an Atlassian Jira Cloud external content connector](https://servicenow-prod.fluidtopics.net/UYCPzM~nebG6r1uY096kPw "Create an external content connector to retrieve searchable content and security principals from your Atlassian Jira Cloud source system.") * [Create a Google Drive external content connector](https://servicenow-prod.fluidtopics.net/nSJtl5~LcXtUPs44ynRrKw "Create an external content connector to retrieve searchable content and security principals from your Google Drive source system.") * [Create a Microsoft SharePoint Online external content connector](https://servicenow-prod.fluidtopics.net/KTdMG~m5xA8IXbxg62jmLA "Create an external content connector to retrieve searchable content and security principals from your Microsoft SharePoint Online source system.") * [Create a Microsoft Teams external content connector](https://servicenow-prod.fluidtopics.net/bY4I3FcJ_RmwYZoOxQNN_A "Create an external content connector to retrieve searchable content and security principals from your Microsoft Teams source system.") * [Create a predefined web sources external content connector](https://servicenow-prod.fluidtopics.net/tUF499Hd89ZFqmuKMMv79A "Create an external content connector to retrieve searchable content from pages and subdomains in a predefined public web source system.") * [Create a ServiceNow product documentation external content connector](https://servicenow-prod.fluidtopics.net/sKY9TGYgQ5Q9sGQhAUuzVA "Create an external content connector to retrieve searchable content from the ServiceNow product documentation site.") * [Create a Slack external content connector](https://servicenow-prod.fluidtopics.net/ONPDvOCvx~4md1RjIujHTQ "Create an external content connector to retrieve searchable content from public channels in your Slack source system.") {#configuring-ext-cont-connectors__ul_zt1_b3z_t2c} * [Configuring crawl settings for external content connectors](https://servicenow-prod.fluidtopics.net/zSSTAtMfz11epkbTbLBJGw "Search administrators can configure crawl settings for each external content connector, such as which source system locations it crawls and which types of files it sends to AI Search for indexing.") (optional) * [Configure crawl settings for the Atlassian Confluence Cloud external content connector](https://servicenow-prod.fluidtopics.net/G1GN9eq1FAWGkmyPURdHwA "Specify the spaces you want your Atlassian Confluence Cloud external content connector to crawl. Define inclusion or exclusion filters for file extensions to dictate the types of documents the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for the Atlassian Jira Cloud external content connector](https://servicenow-prod.fluidtopics.net/fm_VqlZxPqwfOTrvQnMAEg "Specify the projects you want your Atlassian Jira Cloud external content connector to crawl. Define inclusion or exclusion filters for file extensions to dictate the types of documents the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for the Google Drive external content connector](https://servicenow-prod.fluidtopics.net/DKVDcXOyA6xhA51C0c98Jw "Specify the shared drives you want your Google Drive external content connector to crawl. Define inclusion or exclusion filters for file extensions to dictate the types of documents the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for the Microsoft SharePoint Online external content connector](https://servicenow-prod.fluidtopics.net/4caVBea9iTU17KuK6qsd8g "Specify the sites you want your Microsoft SharePoint Online external content connector to crawl. Define inclusion or exclusion filters for file extensions to dictate the types of documents the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for the Microsoft Teams external content connector](https://servicenow-prod.fluidtopics.net/4T6MXH8DM972U3dS4ZZRnQ "Specify the teams you want your Microsoft Teams external content connector to crawl. Define inclusion or exclusion filters for file extensions to dictate the types of documents the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for the predefined web sources external content connector](https://servicenow-prod.fluidtopics.net/w~GUZnix05whVsYUUcEWVg "Specify the pages and subdomains you want your predefined web sources external content connector to crawl.") * [Configure crawl settings for the Slack external content connector](https://servicenow-prod.fluidtopics.net/gYV91scOYUM~8XCRnUcyhw "Specify the public channels you want your Slack external content connector to crawl. Define inclusion or exclusion filters for file extensions to dictate the types of documents the crawl retrieves and feeds to AI Search for indexing.") * [Configure crawl settings for the ServiceNow product documentation external content connector](https://servicenow-prod.fluidtopics.net/Z7Ef8jR3KJ2KHqf~jCiFnw "Choose the products that you want your ServiceNow product documentation external content connector to crawl documentation for.") {#configuring-ext-cont-connectors__ul_pkf_qf2_m2c} * [Define a crawl schedule for an external content connector](https://servicenow-prod.fluidtopics.net/XCXxlqJZb8I1hurNFcj9JQ "Keep your search index up to date by scheduling regular document and user mapping crawls for your external content connector. Scheduled crawls can run daily or on selected days of the week, starting at a time that you specify.") {#configuring-ext-cont-connectors__ul_irn_sz2_tdc} | [ ] {#configuring-ext-cont-connectors__table_xbh_4z2_tdc} * **[Estimating document volume for source systems](https://servicenow-prod.fluidtopics.net/eUx7HNNM88dPVESRfXEDSg)** Source system tools allow you to estimate the number of documents available for retrieval by external content connectors. By estimating the available document count for a source system, you can determine whether you need to apply crawl scope restrictions when configuring an external content connector for that source system. * **[Configuring source systems for external content indexing](https://servicenow-prod.fluidtopics.net/QYHbu3XW4Cq9Anrbmp5FxQ)** Source system administrators configure settings to allow external content connectors to index your documents and security settings for search. These settings must be configured for a source system before you create an external content connector to crawl that source system. * **[Configure the Microsoft cloud service endpoint URL](https://servicenow-prod.fluidtopics.net/C~75IQWy491bOo36SkmQlg)** Specify the proper cloud service endpoint URL to use for external content connectors that crawl your Microsoft cloud application tenants. * **[Creating external content connectors](https://servicenow-prod.fluidtopics.net/Ni8lELGXcOB4u4WlGqUN6g)** Search administrators create external content connectors to retrieve searchable content and security principals from supported source systems. * **[Configuring crawl settings for external content connectors](https://servicenow-prod.fluidtopics.net/zSSTAtMfz11epkbTbLBJGw)** Search administrators can configure crawl settings for each external content connector, such as which source system locations it crawls and which types of files it sends to AI Search for indexing. * **[Add an external content search source to Now Assist in Virtual Agent](https://servicenow-prod.fluidtopics.net/Q4YMmyPxia_a8IBR0IenHw)** Include searchable content retrieved by an external content connector in your Now Assist in Virtual Agent conversations.