---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Specify an outbound email address for a particular language

# Specify an outbound email address for a particular language {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can specify a different email address for each language your instance
supports.

## Before you begin

Role required: admin

## Procedure

1. Create or copy a notification record for the desired event.
2. In the What will it contain section, enter a new email address in the From field.
3. Create the Subject and Message content in the desired language.
4. In the When to send section, create a condition as follows:  
   1. In the list of Condition fields, select Show Related Fields from the bottom of the choice list.
   2. From the choice list of Related Fields, select the field that identifies the recipient.

      For example, select CallerUser fields to send the notification to the user who
      called in an incident, or Assigned toUser fields to send the notification to the user to whom
      an incident is assigned.
   3. From the choice list of user fields, select Language.
   4. Select the is operator.
   5. Complete the condition by selecting the language of the desired user.
   {#t_SpecOutboundEmailAddLang__ol_kwm_yrq_54}
5. Click Update.  
   All notifications for that event originate from the specified email address and go out in the language of the recipient.

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