---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Integer values for default choice lists

# Integer values for default choice lists {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Choice provide four default values.

Some common choice lists use integer values that do not match the string labels. For example,
the Problem table uses these default values for the State field.  
{#c_IntValsForDfltChoiceList__table_vk5_lk5_cq__entry__2}

| Value | Label |
|-|-|
| 1 | Open |
| 2 | Known Error |
| 3 | Pending Change |
| 4 | Closed/Resolved |
[Table 1. State field default values]

{#c_IntValsForDfltChoiceList__table_vk5_lk5_cq}

These integer values are also used in several default business rules. For example, a business
rule on the Incident table sets the active flag to false when the State
field changes to 7, which is the default value for the
Closed. If you change the values of your Incident state options, this
business rule may no longer behave as desired or expected.

On the Incident table, the Active, State, and
Incident state fields are affected by the following default business
rules.  
{#c_IntValsForDfltChoiceList__table_awn_5k5_cq__entry__2}

| Business rule | Description |
|-|-|
| mark_closed (incident) | If the incident_state changes to 7 (Closed), the Active field is set to false |
| incident reopen (incident) | If the incident_state is less than 7 (Closed) and the Active field is false, the Active field is set to true |
| mark closed (task) | If the state changes to either 3 (Closed Complete) or 4 (Closed Incomplete), the Active field is set to false |
| task closer (task) | If the Active flag changes from true to false and the state is neither 3 (Closed Complete) nor 4 (Closed Incomplete), the state is set to 3 (Closed Complete) |
| task reopener (task) | If the Active field changes from false to true and the state is either 3 (Closed Complete) or 4 (Closed Incomplete), the state is set to 1 (Open) |
[Table 2. Default business rules]

{#c_IntValsForDfltChoiceList__table_awn_5k5_cq}  
Note:  
Notice that these business rules do not change incident_state based on a change to either the Active field or the State field. Changes to incident_state drive the other two fields, not the other way around.