---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Implementing normalization data services using guided setup

# Implementing normalization data services using guided setup {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

You can implement Normalization Data Services using a guided setup.

Normalization Data Services guided setup provides a sequence of tasks that help you configure
the Normalization Data Services plugin on your instance. To open Normalization Data Services
guided setup, navigate to Normalization Data ServicesGuided Setup. For more information about using the guided setup interface, see [Using guided setup](https://www.servicenow.com/docs/access?context=guided-setup&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US).  
Note:  
Because the Normalization Data Services feature requires an internet connection to download mapping information, this feature isn't supported for on-premise instances.

## Activating the plugin {#implementing-normalization-data-services-using-guided-setup__section_vn1_cpx_d5b}

In the first task of the guided setup, you activate the Normalization Data Services plugin (com.glide.data_services_canonicalization.client). Activating the plugin installs all the necessary schema to support normalizing
references to Company records in the customer management database (CMDB) and Asset Management.

## Downloading normalized data {#implementing-normalization-data-services-using-guided-setup__section_itc_mpx_d5b}

In this task, you download the repository of all enterprise vendor names and the mappings to
their normalized counterparts. After the download finishes, you can view the downloaded data in
the Normalized Company Names \[cds_client_name\] table. You can verify mappings in the Normalized
Mappings \[cds_client_mapping\] table. For example, you can verify that "Dell", "DELL", "Dell
(UK)" are mapped to "Dell Inc.".

## Updating reference qualifiers {#implementing-normalization-data-services-using-guided-setup__section_lmv_tvx_d5b}

This task modifies the reference qualifiers in reference fields linked to the Companies \[core_company\] table, helping to ensure that users can only select from a list of normalized company names. For example, when creating a
Computer (cmdb_ci_computer) record, users can only select "Dell Inc." and not "Dell" or "Dell Incorporated".

Some reference qualifiers may not get updated. To normalize these reference qualifiers
manually, see [KB0784201](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0784201).

## Activating normalization properties {#implementing-normalization-data-services-using-guided-setup__section_crc_nxx_d5b}

In this task, select the properties you want to activate. See [Normalization properties](https://servicenow-prod.fluidtopics.net/6w01yKweabLN6gNgM7Kg5Q "On the normalization properties form, you can see and change the configurable properties for the Normalization Data Services plugin.").

Enable the Normalize existing canonical core_company records property
if the Companies \[core_company\] table has two or more records that were both set to Normalized
("canonical=true") before any mapping. This option ensures only one \[core_company\] record is set
to Normalized. When you normalize the CMDB tables later in guided setup, the normalization job
reassigns the proper normalized value.

For example, prior to mapping, both "DELL Inc" and "Dell Inc." are set to Normalized ("canonical=true"). You define a new mapping for "DELL Inc" to "Dell Inc.". If this property is true, guided setup denormalizes "DELL Inc", and
updates the manufacturer field in the CMDB records to "Dell Inc." when the CMDB tables are normalized.

## Normalizing data {#implementing-normalization-data-services-using-guided-setup__section_bk1_ndy_d5b}

To finish the guided setup, complete the remaining tasks by normalizing data in the following
tables:

* Configuration Items (CMDB)
* Configuration Items (CMDB) Model
* Software Asset Management tables
{#implementing-normalization-data-services-using-guided-setup__ul_dwh_tdy_d5b}

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