---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Display resolve time as a duration

# Display resolve time as a duration {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can display the resolve time as a human-readable duration rather than an integer
representing a duration in seconds.

## Procedure

1. From the Incident or Request form, right-click the form header and click ConfigureTable.
2. From the Columns embedded list, click Resolve time.
3. From the Attributes related list, click New.
4. Enter these values.  
   {#t_DisplayResolveTimeAsADuration__table_y4p_5fn_5y__entry__2}

   | Field | Value |
   |-|-|
   | Attribute | Format |
   | Dictionary entry | Resolve time |
   | Value | glide_duration |
   [Table 1. Dictionary attribute values]

   {#t_DisplayResolveTimeAsADuration__table_y4p_5fn_5y}
5. Click Submit.  
   The resolve time appears in forms and lists as a duration, expressed in days, hours, and minutes.  
   Note:  
   This attribute does not change the field data format, which remains an integer representing a duration in seconds. In reports and data exports, it still appears as the actual number of seconds, rather than as a duration.

*[\>]: and then