---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Cancel a clone

# Cancel a clone {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can cancel requested, scheduled, and active clones without negatively impacting
system stability or usability. Canceling a clone restores the target instance to the
pre-clone state, retaining all original data.

## Before you begin

Role required: admin

## About this task

Figure 1. Active system clone

After starting a clone, the Clone Log and Database Table Clones related lists appear on the form. These related lists
show general log messages, and the details of individual tables respectively.

The duration a clone remains active varies upon the amount of data being cloned, and
whether the source and target instance are in the same physical location. If a clone
takes longer than anticipated, ServiceNow Technical Support
can identify additional details about the clone progress.

## Procedure

1. Navigate to AllSystem CloneLive ClonesActive Clones.  
   The system displays the list of currently active clones.
2. Select the clone you want to cancel.  
   The system displays the System Clone record.
3. From Related Links, click Cancel Clone.  
   The Cancel Clone modal displays.
4. In Specify Reason, select a reason for the cancellation and click OK, or select Others, enter a reason in the text box and click OK.  
   The system stops any current clone activities and sets the State to Canceled.

## What to do next

If you want to restart a canceled clone, you must create a [new clone request](https://servicenow-prod.fluidtopics.net/UL3TFHge3FAe6fcxyD_KVQ "Request a clone to copy data from a production instance to a non-production instance or to copy data between non-production instances.").

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