---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Upload an app to an on-premise instance

# Upload an app to an on-premise instance {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Upload an application's encrypted file to your on-premise instance to make it available for installation.

## Before you begin

Role required: admin

* The same certificate used when downloading the app must be installed to the instance.
* For instances that aren't connected to the internet, the system property `sn_appclient.app.install.offline` must be set to `true`. If the value is set to `false`, contact [Customer Service and Support](https://support.servicenow.com/now) and request it be changed to `true`.
{#upload-app-on-prem-instance__ul_jwq_p22_fdc}

## Procedure

1. From your ServiceNow AI Platform instance, access the Application Manager by navigating to AdminApplication Manager
2. Select Upload Offline Application.
3. Upload the .store file you received when you downloaded the application from the ServiceNow Store.
4. Locate and select the app from the list on the Available for you page. If you can't find the app, refresh the Application Manager and try again.

## What to do next

Install the uploaded application through the Application Manager. For more information, see [Install an application or plugin](https://servicenow-prod.fluidtopics.net/M9wuXJv_~7OSTDtpfFcYgA "Install, update, or schedule multiple application installations to your instance using the Application Manager.").

*[\>]: and then