---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Email user matching

# Email user matching {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

When the instance receives an email message, the system searches for an existing user
record with the same email address as the sender.
{#r_MatchingEmailToExistingUsers__table_blx_npv_m4__entry__4}

| Value of email.from Variable | Matching User ID | Email Address | Name |
|-|-|-|-|
| michael.tossi@company.com | michael.tossi@company.com | michael.tossi@company.com | Michael Tossi |
| "Michael Tossi" \<michael.tossi@company.com\> | michael.tossi@company.com | michael.tossi@company.com | Michael Tossi |
| "Tossi, Michael" \<michael.tossi@company.com\> | michael.tossi@company.com | michael.tossi@company.com | Michael Tossi |
| "Tossi" \<mtossi@company.com\> | mtossi@company.com | mtossi@company.com | Tossi |
[Table 1. Matching email to existing users]

{#r_MatchingEmailToExistingUsers__table_blx_npv_m4}  
Note:  
This functionality requires that you activate the Email Automatic User Creation plugin.

Inbound Email Action scripts no longer support the `gs.createUser()` method.
Use either the automatically-generated email variables or the
`gs.GetUserID()` method instead.