Buy a ServiceNow application

  • Release version: Xanadu
  • Updated November 12, 2025
  • 1 minute to read

    • Log in to the ServiceNow Store and purchase an application that lists ServiceNow as the provider.

    Before you begin

    You must be logged in to the ServiceNow Store with your Now Support account credentials.

    Role required: none

    Procedure

    1. Log in to the ServiceNow Store using your Now Support credentials.
    2. Find and select the application to view its listing details.
    3. Select Request license.
      A sales agent or your account executive contacts you by email to process the purchase. If the application uses the standard terms and conditions, it's available to install from the Application Manager within 24 hours of license confirmation.
    4. Optional: If the application has custom terms and conditions, accept them through the ServiceNow Store.
      1. From the application listing details in the ServiceNow Store, select Accept Terms.
      2. Download and review the custom terms and conditions.
      3. Select the option to agree to the terms and conditions.
      4. Select Accept.

    Result

    The application is available for installation from the Application Manager within 24 hours. For more information about using the Application Manager, see Application Manager.

    Confirmation emails for the application and any dependencies that were procured are sent to the email address associated with your ServiceNow Store account.

    If the application isn't available to install from the Application Manager within 24 hours, try the following actions.