---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Administering form personalization

# Administering form personalization {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Administrators can configure several aspects of form personalization, which allows users
to customize the layout for any form view.  
Administrators can manage this function using the following options.

* Activate or deactivate form personalization globally.
* Control user access to form personalization based on roles.
* Manage the personalized forms of users.
{#c_FormPersonalizationAdmin__ul_fxl_xxl_2r}  
Note:  
Personalizing a form in this way modifies the form for you only. To make changes to a form that are visible to all users, you must configure the form.

## Activate form personalization {#ariaid-title2}

Form personalization is activated for new instances. To activate form personalization
for upgraded instances, an administrator must activate the Form Personalization
(com.glide.ui.personalize_form) plugin.

### Before you begin

Role required: admin.

### Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#t_ActivateFormPersonalization__find-plugins-cmd}
2. Find the Form Personalization (com.glide.ui.personalize_form) plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#t_ActivateFormPersonalization__p_cb1_nfg_h1c}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://servicenow-prod.fluidtopics.net/GPiHAAPjxeSpWyPid6p2MQ "Activating a plugin installs an application on your instance. Each application consists of components such as tables, user roles, and scheduled jobs. To view all components that are installed with an application, see the Application Files table.").
{#t_ActivateFormPersonalization__steps_wjb_z3x_rmb}

## Change form personalization role requirements {#ariaid-title3}

By default, the itil role is required to personalize forms, but you can change this
requirement with a system property.

### Before you begin

Role required: admin

### Procedure

1. Enter <kbd class="ph userinput">sys_properties.list</kbd> in the navigation filter.
2. Locate the glide.ui.personalize_form.role property in the System Properties list.
3. In the Value field, specify the roles that can access form personalization.
**Related topics**   

* [Personalize a form](https://www.servicenow.com/docs/access?context=t_PersonalizeAForm&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)

## Manage personalized forms {#ariaid-title4}

When a user personalizes a form, the system stores the customizations as a user
preference record. You can view and manage the user preferences.

### Before you begin

Role required: admin

### Procedure

1. Navigate to AllUser AdministrationUser Preferences.
2. Filter the list by \[Name\] \[contains\] \[personalize\].  
   There is a user preference for each form view each user personalizes. The name format combines the word personalize with the name of the table and the name of the view. For example, if a user personalizes the default view of the Asset \[alm_asset\] form, the user preference is called personalize_alm_asset_default.
3. Delete a user preference to remove the customizations for the user.
**Related topics**   

* [Personalize a form](https://www.servicenow.com/docs/access?context=t_PersonalizeAForm&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)
* [User preferences](https://www.servicenow.com/docs/access?context=c_UserPreferences&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)

## Disable form personalization {#ariaid-title5}

If you do not want your users to customize forms, you can disable form
personalization.

### Before you begin

Role required: admin

### About this task

Activating the Personalize Forms plugin sets the glide.ui.personalize_form property to true. You can disable form personalization.

### Procedure

1. Enter <kbd class="ph userinput">sys_properties.list</kbd> in the navigation filter.
2. Locate the glide.ui.personalize_form property in the System Properties list.
3. Set the Value field to <kbd class="ph userinput">false</kbd>.
**Related topics**   

* [Personalize a form](https://www.servicenow.com/docs/access?context=t_PersonalizeAForm&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)

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