---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Activate S/MIME Email

# Activate S/MIME Email {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can activate the S/MIME Email plugin (com.glide.email.smime) for Notifications if you have the admin role. {#activate-smime-plugin__activate-smime-plugin-info}

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-smime-plugin__find-plugins-cmd}
2. Find the S/MIME Email plugin (com.glide.email.smime) using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-smime-plugin__p_cb1_nfg_h1c}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://servicenow-prod.fluidtopics.net/GPiHAAPjxeSpWyPid6p2MQ "Activating a plugin installs an application on your instance. Each application consists of components such as tables, user roles, and scheduled jobs. To view all components that are installed with an application, see the Application Files table.").
{#activate-smime-plugin__steps_ab1_wmd_5tb}

## What to do next

[Import an S/MIME key pair](https://servicenow-prod.fluidtopics.net/h5Q9PoeYzpZAE07g5NW4lw "Import an S/MIME key pair consisting of the private key and certificate to sign outbound emails or decrypt emails.")
**Related concepts**   

* [Setting up S/MIME for email](https://servicenow-prod.fluidtopics.net/YYA4Fl~gGRix_yV8M44UOA "S/MIME is a protocol for sending digitally signed and encrypted emails to ensure the confidentiality, authenticity and integrity.")

*[\>]: and then