---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Email client configurations

# Email client configurations {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Use email client configurations to manage the behavior of your email client. Each configuration consists of different email controls for setting allowable email recipients and email addresses.

The Email Client
Configuration module is activated by default through the Email Client plugin (com.glide.email_client).

## How email client configurations work {#email-client-configuration__section_gv4_wmd_xfb}

Email client configurations determine how your email client behaves, such as whether the From
address or Reply-To address should be displayed. A configuration applies to a specific ServiceNow table, which enables you to define email client behavior for a
specific context, purpose, or application. For example, if you have email client users who send
email about Customer Service case records, you can create a configuration that applies email
client controls specific to customer service. You can also select the email client recipient
qualifiers for controlling the auto-complete recipient results from a selected table, such as
the Customer Contact table.  
An email client configuration consists of the following components:

Email client recipient qualifiers
:   Recipient qualifiers control the email recipients returned in the auto-complete results
    for the To, Cc, and Bcc fields of the email client. You can provide additional qualifiers
    displayed in the auto-complete results to differentiate recipients that have the same names
    and narrow the results.  
    Note:  
    Use the To is Optional field in the Email Client Configuration form to make the To: field optional to send an email.

Email client From addresses
:   This control enables the display of the From and Reply-To addresses. Use the Email Client
    Template to create a set of allowable From addresses that can be used when a user sends an
    email with the email client. You can provide a specific From address to be used in the email
    client, or you can choose to hide it entirely.

Email client attachment handling
:   By default, attachments that are sent from the email client are attached to the target record. Instead, you can select to attach files to the Email \[sys_email\] record, or you can set conditions that define which email client attachments are added to the target record.
    To see the status of all email attachments, go to the Email Attachments \[sys_email_attachment\] table.
You can also use an [Email Client
Template](https://servicenow-prod.fluidtopics.net/W8oYNHpxNC_88JNAaFyzoA#t_CreateAnEmailClientTemplate "Create a different template for each table that uses the email client to pre-populate data for recipients and email content.") to define the content of an email client message and set other message characteristics, such as an email sender (From address) configuration.

## Email client configuration process {#email-client-configuration__section_hmv_jgj_xfb}

Users with the admin role define and edit email client configurations. Users with the
email_client_admin role can edit configuration information in selected tables.

1. Build the various email client controls that can be used to create an email client
configuration.
:
    * [Define email client recipient
      qualifiers](https://servicenow-prod.fluidtopics.net/FFGdnBkWd4NZhvE_QOnjhw "Create a configuration that controls the auto-complete list of recipients displayed in the email client.")
    * [Define email client from addresses](https://servicenow-prod.fluidtopics.net/wVd2Nig5cy8h0FGfuwx5tg "Set an allowable email address that is displayed in the From address of a message sent from the email client.")
    {#email-client-configuration__ul_qn1_bmj_zfb}

2. [Create the email client
configuration.](https://servicenow-prod.fluidtopics.net/2HwYz_X9rVc7rDB9pRyL_g "Define a configuration that controls the display and behavior of the email client that is based on a selected ServiceNow table.")
:   Define an email client configuration that determines how your email client behaves when
    users create an email message.
* **[Define email client recipient qualifiers](https://servicenow-prod.fluidtopics.net/FFGdnBkWd4NZhvE_QOnjhw)**   
  Create a configuration that controls the auto-complete list of recipients displayed in the email client.
* **[Define email client from addresses](https://servicenow-prod.fluidtopics.net/wVd2Nig5cy8h0FGfuwx5tg)**   
  Set an allowable email address that is displayed in the From address of a message sent from the email client.
* **[Create an email client configuration](https://servicenow-prod.fluidtopics.net/2HwYz_X9rVc7rDB9pRyL_g)**   
  Define a configuration that controls the display and behavior of the email client that is based on a selected ServiceNow table.