---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Configure Atlassian Confluence Cloud for external content indexing

# Configure Atlassian
Confluence Cloud for external content indexing {#ariaid-title1}

* Release version: Xanadu
* 
* Updated June 25, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Register an OAuth 2.0 integration in the Atlassian Developer console and create an API key in Atlassian Administration to allow the Atlassian
Confluence Cloud external content connector to crawl spaces and security principals in your Atlassian
Confluence Cloud source system.

## Before you begin

You need the following credentials and permissions for your organization's Atlassian management applications:{#cfg-conf-cc-ext-cont-connector__table_wr3_s1q_xdc__entry__2}

| Atlassian portal | Required credentials and permissions |
|-|-|
| Atlassian Developer console (<https://developer.atlassian.com/console/myapps/>) | * Login credentials * Permission to view settings for registered applications * Permission to register a new application * Permission to set granular Confluence API scopes for an application * Permission to set the OAuth 2.0 callback URL for an application {#cfg-conf-cc-ext-cont-connector__ul_bg4_51q_xdc} |
| Atlassian Administration (<https://admin.atlassian.com/>) | * Organization admin login credentials {#cfg-conf-cc-ext-cont-connector__ul_r45_51q_xdc} |
[ ]

{#cfg-conf-cc-ext-cont-connector__table_wr3_s1q_xdc}

Role required: admin

## About this task

The Atlassian
Confluence Cloud external content connector retrieves content from your Atlassian
Confluence Cloud source system using the Confluence Cloud API.

To allow the connector to access your Atlassian
Confluence Cloud source system via the Confluence Cloud API, you must configure an OAuth 2.0 integration in the Atlassian Developer console and an API key in Atlassian Administration. Your ServiceNow AI Platform instance admin can use settings copied from the OAuth 2.0 integration and the API key to configure the Atlassian
Confluence Cloud external content connector for proper connection to your Atlassian
Confluence Cloud source system.

## Procedure

1. In the Atlassian Developer console, register a new OAuth 2.0 integration for the Atlassian Confluence Cloud external content connector.
   1. Login to the Atlassian Developer console at <https://developer.atlassian.com/console/myapps/>.
   2. In the My apps section, select CreateOAuth 2.0 integration.  
   3. Enter a name for your OAuth 2.0 integration, select the option to agree to Atlassian's developer terms, and select Create.  

      As an example, you might enter <kbd class="ph userinput">Confluence Cloud external content connector</kbd> as the name for your OAuth 2.0 integration.
   4. Navigate to the OAuth 2.0 integration's Permissions page, then select Add in the Confluence API row.  
   5. In the Confluence API row, select Configure.  
   6. On the Granular scopes tab, select Edit Scopes and then select the options for each of the following scopes:  
      * read:attachment:confluence
      * read:blogpost:confluence
      * read:content-details:confluence
      * read:content.metadata:confluence
      * read:folder:confluence
      * read:group:confluence
      * read:page:confluence
      * read:space:confluence
      * read:user:confluence

      {#cfg-conf-cc-ext-cont-connector__ul_nbj_zlp_xdc}
   7. Select Save.  
   8. Navigate to the OAuth 2.0 integration's Authorization page, then select Add in the row for the OAuth 2.0 (3LO) authorization type.  
   9. Enter https://\<instance-name\>.service-now.com/oauth_redirect.do as the callback URL, replacing <kbd class="ph userinput">&lt;instance-name&gt;</kbd> with your ServiceNow AI Platform® instance name, then select Save changes.  
   10. Navigate to the OAuth 2.0 integration's Settings page and record the Client ID and Secret values in a secure location.  
       Important:  
       Your ServiceNow AI Platform admins need these Client ID and Secret values when configuring the Atlassian Confluence Cloud external content connector. {#cfg-conf-cc-ext-cont-connector__record-client-id-and-secret-step}
   {#cfg-conf-cc-ext-cont-connector__record-client-id-and-secret-step} {#cfg-conf-cc-ext-cont-connector__substeps_sjm_ywp_xdc}
2. In Atlassian Administration, create a new admin API key.
   1. Login to Atlassian Administration at <https://admin.atlassian.com/>.
   2. Select Settings in the tab list.  
      ![Atlassian Administration console Settings tab.]()
   3. Select API keys, then select Create API key.  
   4. On the Before you begin page, select API key without scopes, then select Next.  
   5. Enter a name and an expiration date for your new API key.  

      As an example, you might enter <kbd class="ph userinput">Confluence Cloud external content connector</kbd> as the name for your API key and set its expiration date to be one year in the future.
   6. Select Create.
   7. Record the value of the API key in a secure location.  
      Important:  
      Your ServiceNow AI Platform admins need the API key's value when configuring the Atlassian Confluence Cloud external content connector. {#cfg-conf-cc-ext-cont-connector__record-api-key}
   {#cfg-conf-cc-ext-cont-connector__record-api-key}
   8. Select Done.
   {#cfg-conf-cc-ext-cont-connector__substeps_fws_pxp_xdc}

## What to do next

Provide the following items to your ServiceNow AI Platform admin:

* The OAuth 2.0 integration's Client ID and Secret values that you recorded in step [1.j](https://servicenow-prod.fluidtopics.net/3V2G3bzU5r3p~JqHZIRY~A#cfg-conf-cc-ext-cont-connector__record-client-id-and-secret-step).
* The API key's value that you recorded in step [2.g](https://servicenow-prod.fluidtopics.net/3V2G3bzU5r3p~JqHZIRY~A#cfg-conf-cc-ext-cont-connector__record-api-key).
{#cfg-conf-cc-ext-cont-connector__ul_wyj_3zp_xdc}

Your ServiceNow AI Platform admin needs these items to configure an Atlassian
Confluence Cloud external content connector to retrieve searchable content and security principals from your Atlassian
Confluence Cloud instance.  
For details on creating and configuring an Atlassian Confluence Cloud external content connector, see [Create an Atlassian Confluence Cloud external content connector](https://servicenow-prod.fluidtopics.net/6ZUPROF1ZrdgVki1OibiHw "Create an external content connector to retrieve searchable content and security principals from your Atlassian Confluence Cloud source system.").  
Note:  
By default, the Atlassian Confluence Cloud external content connector only retrieves content access permissions for Confluence Cloud users who are managed by your organization. Other Confluence Cloud users can allow the connector to retrieve their content access permissions by setting their own email visibility to Anyone as explained in the <https://support.atlassian.com/confluence-cloud/docs/configure-user-email-visibility/> Atlassian support resource.

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