Setting notification preferences in Core UI

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Setting notification preferences in Core UI

    ServiceNow customers using the Core UI in the Xanadu release can manage their personal notification preferences efficiently through the Notifications tab in the System Settings window. This centralized interface enables users to customize how and when they receive notifications, improving their ability to stay informed about relevant events without unnecessary alerts.

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    Key Features

    • Centralized Notification Management: Access all notification settings via the Notifications tab in System Settings or through Self Service > My Notification Preferences.
    • Search and Filter Notifications: Quickly find specific notifications by typing at least three characters or listing all with two asterisks.
    • Global Enable/Disable Switch: Turn all notifications on or off with a single toggle.
    • Notification Channels: Manage channels such as email or voice message systems through which notifications are delivered. Users can enable, disable, create, edit, or delete channels to suit their preferences.
    • Notification Categories and Personal Subscriptions: Notifications are grouped by category for easy management. Users can subscribe to notifications important to them, creating personalized subscriptions.
    • Notification Conditions: Apply filters, schedules, and other conditions to control the timing and delivery of notifications, including enabling or disabling email digests and channel-specific delivery.
    • Subscription-Based Notifications: Allow users to proactively subscribe or unsubscribe from non-mandatory notifications, enhancing relevance and reducing noise.

    Key Outcomes

    • Improved user control over notification delivery, ensuring relevant information is received through preferred channels.
    • Ability to tailor notification receipt by applying conditions and filters, reducing unnecessary interruptions.
    • Streamlined management of notification preferences within the Core UI, replacing earlier UI15 interfaces for a more consistent user experience.
    • Flexibility for administrators to revert to previous notification interfaces if needed by adjusting system properties.

    You can set your own notification preferences, including personal subscriptions and channels for receiving them. All users can set these preferences through the Notifications tab of the System Settings window.

    With the Notifications tab, you can:

    • Search for a specific notification in the list of your notifications.
    • Use a global switch to enable or disable all your notifications.
    • Enable or disable a particular channel for receiving notifications, as well as create, edit, or delete channels.
    • Control the notifications that you receive and apply conditions to restrict notification delivery.
    • Create personal notifications, which are subscriptions to notifications that are important to you.

    Comparison between notification preferences in Core UI and earlier interfaces

    In new and upgraded instances that use the Core UI interface, the System Settings window is the central location for managing your notification preferences for Next Experience. The Notification Preference User Interface plugin (com.glide.notification.preference.ui) is activated by default.

    Figure 1. Notification preferences in Core UI and UI15
    Examples of notification preferences in Core UI System Settings window and UI15 and earlier interfaces
    In UI15 and earlier interfaces:
    • Users set notification preferences through the Notification Preferences link in the User form (Self service > My Notification Preferences).
    • Admins created user devices and set notification preferences for users through the Notification Preferences link in the User form, accessed through the User Administration module (User Administration > Users).
      Note:

      Admins can revert to the UI15 notification preferences interface by setting the glide.notification.preference.UI.enabled property to false.

    Manage your notification preferences in Core UI

    Note:

    To switch to the Core UI from Next Experience, set the property glide.ui.polaris.core.notification_preference.enabled to true.

    To access your notification preferences, click the gear icon (gear icon) in the banner frame, and in the System Settings window, click the Notifications tab. You can also access the System Settings by navigating to Self Service > My Notification Preferences.

    Figure 2. Notifications tab in System Settings window
    Notification settings in the System Settings window
    In the Notifications tab, use the settings in the following table to manage your notifications.
    Setting Description
    Search Search bar for finding notifications.
    To find a notification:
    • Enter the name of the notification you are searching for. When you type the first three characters, the system automatically returns a list of notifications matching the characters entered.
    • Enter two asterisks to return a list of all notifications in alphabetic order (the notifications are not organized by category).
    Allow notifications Global switch for enabling or disabling all notifications.
    Notification channels List of your channels for receiving notifications. Use this section to:
    • Enable or disable a channel by using its toggle switch. If you disable a channel, notifications are not delivered through that channel.
    • Add channels using the Create Channel option.
    • Modify channel information. Click the channel row or the right arrow (>) next to the appropriate channel to edit or delete it.
    Notifications by category List of notification categories that identify and group related notifications. Each category contains the notifications that you can subscribe to.

    To view the notifications in a given category, click the category row or the right arrow (>) next to the appropriate category. You can:

    • Edit settings for a notification:
      • Enable or disable channels for the selected notification.
      • Apply notification conditions, such as schedules and filters, that affect the delivery of the notification.
    • Create personal notifications, which are subscriptions to specific notifications that matter to you.
    Note:
    Subscription-based notifications are not domain aware and cannot support domain-specific settings.