---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Request the External Content for AI Search plugin

# Request the External Content for AI Search plugin {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Request activation of the External Content for AI Search plugin (com.glide.ais.external_content) to enable indexing of searchable content and metadata from records in external data sources.{#activate-ext-content-ais-plugin__ais-external-content-plugin-id-ph}

## Before you begin

You must purchase a paid subscription before requesting activation of the plugin. For details on purchasing a paid subscription for a plugin, see [ServiceNow plugins](https://servicenow-prod.fluidtopics.net/s9U~Lsa60oM2NCNBHF1WEw "Plugins are software components that provide features and functionalities within a ServiceNow instance.").

Role required: admin

## About this task

You can't activate the External Content for AI Search plugin from your instance or the ServiceNow Store. Use this procedure to submit a Now Support request for activation of the plugin for your instance.{#activate-ext-content-ais-plugin__ais-external-content-plugin-name-ph}

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-ext-content-ais-plugin__navigate-plugins}
{#activate-ext-content-ais-plugin__navigate-plugins}
2. On the All Applications page, select Request Plugin to open the Activate Plugin form on Now Support.  
   {#activate-ext-content-ais-plugin__request-plugin}
{#activate-ext-content-ais-plugin__request-plugin}
3. On Now Support, select the link to access the Now Support Service Portal Service Catalog.  
   {#activate-ext-content-ais-plugin__redirect-hi}
{#activate-ext-content-ais-plugin__redirect-hi}
4. Select your instance.
5. Select Actions \> Activate Plugin.
6. On the Activate Plugin form, provide the following information.  
   {#activate-ext-content-ais-plugin__table_awx_bhf_ygb__entry__2}{#activate-ext-content-ais-plugin__p_ub1_nfg_h1c}{#activate-ext-content-ais-plugin__p_vb1_nfg_h1c}{#activate-ext-content-ais-plugin__p_yb1_nfg_h1c}

   | Field | Description |
   |-|-|
   | What is your target instance | Instance on which to activate the plugin. |
   | Which plugin would you like to activate | Name of the plugin to activate.{#activate-ext-content-ais-plugin__p_wb1_nfg_h1c} Note: If the system does not list the plugin you want or if you are activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin. |
   | Select Maintenance Date and Time | The date and time to activate the plugin.{#activate-ext-content-ais-plugin__p_zb1_nfg_h1c} Note: Plugins are activated in two batches, once in the morning and once in the evening, on every business day in the US Pacific time zone. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field. |
   [Table 1. Activate Plugin form]

   {#activate-ext-content-ais-plugin__table_awx_bhf_ygb}  
   For example, see the following form to activate the CSM Workspace plugin on an
   instance named My Instance.{#activate-ext-content-ais-plugin__p_bc1_nfg_h1c}
   Figure 1. Activate Plugin form {#activate-ext-content-ais-plugin__request-form}
{#activate-ext-content-ais-plugin__request-form}
7. Select Submit.  
   For additional details about requesting a plugin, see [Requesting a Plugin from the Service Catalog
   \[KB0751715\] article in the Now Support
   Knowledge Base.](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0751715) {#activate-ext-content-ais-plugin__submit-request}
{#activate-ext-content-ais-plugin__submit-request}{#activate-ext-content-ais-plugin__steps_ntm_jqw_rnb}

*[\>]: and then