Evaluating version requirements and dependencies

  • Release version: Xanadu
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of Evaluating version requirements and dependencies

    When planning to implement a new app, product, or integration on the ServiceNow AI Platform, it is essential to review technical version requirements and dependencies. This ensures compatibility with your platform instance and confirms that the app will install and function correctly after procurement.

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    Version Support and Compatibility

    • The ServiceNow Store supports app versions compatible with up to two platform releases prior to the current release. For example, with the current release Yokohama, supported versions include Yokohama, Xanadu, and Washington DC.
    • New apps may only support the most recent platform releases. If your instance runs an unsupported version, upgrading is recommended to access the latest features and compatible apps.
    • You can verify app compatibility by viewing the Version summary in the app listing details on the ServiceNow Store, where you can select your platform release version and see which app versions are compatible.

    Managing App Versions

    Some apps have multiple versions, each compatible with different major platform releases. Use the app version selector in the listing details to review release notes and select the version suited for your instance.

    Understanding Dependencies

    Dependencies are additional apps, integrations, or plugins required for the app to work properly. They fall into two categories:

    • Application dependencies: These are other apps or integrations required by the app. Free dependencies without custom terms are automatically procured with the main app. Paid dependencies must be purchased separately via the ServiceNow Store.
    • System plugin dependencies: Plugins must be activated on your instance before installation and are not available in the ServiceNow Store. They are obtained through your ServiceNow license and version upgrades.

    Dependency Status Indicators

    When viewing dependencies in the app listing:

    • A symbol indicates whether the dependency is already entitled and available to install, or if it must be procured first.
    • If an app dependency is unavailable for installation in production, it will be marked with a red “x” symbol, signaling manual procurement is required.
    • Links to each dependency’s ServiceNow Store listing facilitate manual procurement when necessary.

    Resolving Unresolved Dependencies

    If an app cannot be installed after procurement, unresolved dependencies may be the cause. Verify dependencies by logging into the ServiceNow Store and reviewing the app listing details. Plugins require activation outside the Store through your existing licensing and upgrade process.

    Reviewing technical requirements when deciding to implement a new app, product, or integration is necessary to confirm that the software can work correctly in your environment. Verify version compatibility with your ServiceNow AI Platform instance and check dependencies to make sure an app will be ready to install after procurement.

    Version support

    The ServiceNow Store supports up to two platform releases prior to the current platform release. For example, if the current platform release is Yokohama, the ServiceNow Store maintains app versions that are compatible with Yokohama, Xanadu, and Washington DC.

    However, it can't be guaranteed that new apps are compatible with any platform releases prior to the most current one. Available apps might, for example, be compatible with only Yokohama or with only Yokohama and Xanadu.

    If you find that your ServiceNow AI Platform release version is no longer supported in the ServiceNow Store, upgrade your instance to take advantage of recent features and improvements. For more information, see Using ServiceNow AI Platform upgrade tools.

    Checking version compatibility

    The app you want to procure must be compatible with your instance's platform release version. If you can't procure an app, check whether it's compatible with your version.

    Apps on the ServiceNow Store might be compatible with multiple ServiceNow AI Platform releases. Select Version summary from the navigation panel of the listing details or scroll to the version details section to determine platform release compatibility. You can select the platform release version that matches your instance by using the platform release drop-down menu.

    Figure 1. Platform release compatibility in an app listing details
    Version details of an app listing details page, showing the options available in the platform release drop-down menu.

    Some apps and integrations are available in more than one version. Each of these versions might be compatible with a different major platform release. Use the app version drop-down menu to view release notes and decide which version is right for your instance.

    Figure 2. Accessing other app versions in app listing details
    Version details of an app listing details page, showing the options available in the app version drop-down menu.

    About dependencies

    Dependencies are the additional apps, integrations, and plugins that an app might require to work correctly. Select Dependencies from the navigation panel of the listing details or scroll to the version details section to view an app's dependencies.

    Any app on the ServiceNow Store might have application dependencies or system plugin dependencies.

    Application dependencies
    Include apps and integrations that are required for the app you want to procure. App dependencies that don't require an additional purchase are procured automatically. Paid app dependencies can be purchased through the ServiceNow Store
    System plugin dependencies
    Must be activated on your instance before an app can be installed and can’t be obtained from the ServiceNow Store. Instead, plugins must be obtained through your ServiceNow license and version upgrades. For more information about plugins, see ServiceNow plugins.
    Each application dependency is listed with a symbol. The symbol indicates a category that describes how you can acquire the app dependency. App dependencies use the following categories.
    Note:
    You must be logged in to the ServiceNow Store to see the app dependency categories.
    Table 1. App dependency symbols
    Symbol Category Description
    Green check icon Application is available to install or update This dependency is already entitled on your instance and is available to install through the Application Manager when you install the app that requires it.

    For more information about the Application Manager, see Application Manager.
    Red X icon Unavailable to install application in production

    This app isn’t already entitled on your instance, and must be procured before it or the app that requires it can be installed.

    If this app requires purchase, procure it through its ServiceNow Store listing details, or contact you ServiceNow account manager to initiate procurement.

    If this app is available at no additional cost, it's automatically procured with the app that requires it in the following situations:
    • If the app doesn't have custom terms and conditions
    • If the app doesn't require approval from the provider

    Unresolved dependencies in procured apps

    If you procured an app but it still can't be installed through the Application Manager, you might have unresolved dependencies. You can verify whether there are unresolved dependencies by logging in to the ServiceNow Store returning to the app listing details. If an application dependency must be procured manually, a red x icon (Red X icon) indicates that the app is unavailable to install in production.

    The list of application dependencies contains links that direct you to the ServiceNow Store listing details for each app dependency. From the listing details, you can manually procure the required app.

    Plugin dependencies can't be resolved from the ServiceNow Store. For more information about managing plugins, see ServiceNow plugins.