---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Activate push notifications

# Activate push notifications {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Several plugins must be activated to use push notifications. If you have the Mobile
UI (com.glide.ui.m) plugin active, push notification plugins are automatically
activated.

## Before you begin

Role required: admin

## About this task

Ensure the following plugins are active on your instance:

* Push Notification: Provides the necessary components and REST APIs to send push notifications to mobile devices.
* Notification System Push Addon: Adds support for push notifications to the existing notification system.
* Push Feedback: Handles feedback from Apple on which devices are no longer valid so they do not keep receiving push notifications.
{#t_ActivatePushNotifications__ul_ngv_v2s_3s}

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#t_ActivatePushNotifications__navigate-plugins}
{#t_ActivatePushNotifications__navigate-plugins}
2. On the All Applications page, select Request Plugin to open the request form on Now Support. {#t_ActivatePushNotifications__request-plugin}
{#t_ActivatePushNotifications__request-plugin}
3. On Now Support, select the link to access the Now Support Service Portal Service Catalog.  
   {#t_ActivatePushNotifications__redirect-hi}
{#t_ActivatePushNotifications__redirect-hi}
4. Select your instance.
5. Select Actions \> Activate Plugin.
6. On the form, fill in the fields.  
   {#t_ActivatePushNotifications__table_awx_bhf_ygb__entry__2}{#t_ActivatePushNotifications__target-instance}{#t_ActivatePushNotifications__date-time}{#t_ActivatePushNotifications__reasons-comments}

   | Field | Description |
   |-|-|
   | Target Instance | Instance on which to activate the plugin. |
   | Plugin Name | Name of the plugin to activate. |
   | Specify the date and time you would like this plugin to be enabled | The date and time must be at least two business days from the current time. Note: Plugins are activated in two batches, once in the morning and once in the evening, on every business day in the US Pacific time zone. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field. |
   | Reason/Comments | Information that would be helpful for the ServiceNow personnel who are activating the plugin. For example, if you need the plugin activated at a specific time instead of during one of the default activation windows, specify that in the comments. |
   [Table 1. Activate Plugin request form]

   {#t_ActivatePushNotifications__table_awx_bhf_ygb} {#t_ActivatePushNotifications__request-form}
{#t_ActivatePushNotifications__request-form}
7. Select Submit. {#t_ActivatePushNotifications__submit-request}
{#t_ActivatePushNotifications__submit-request}{#t_ActivatePushNotifications__steps_mnr_lhn_45b}
**Related concepts**   

* [Push notification retention](https://servicenow-prod.fluidtopics.net/taAXe2~4fSCtRGLDM3hx8A "You can archive and eventually destroy push notifications that you no longer need or if your Push Notification table is excessively large.")  
**Related tasks**   

* [Requeue failed push notification messages](https://servicenow-prod.fluidtopics.net/HqXm~JQdMLM3xF9kUlO~mA "Push notification delivery might fail for various reasons. You can view which messages failed and requeue them to be sent out if necessary.")  
**Related reference**   

* [Push notification system](https://servicenow-prod.fluidtopics.net/S9n3HtMVWBiPvojotHPVug "The push notification system involves several key elements that manage the delivery of push messages and push notification responses.")
* [Installed with push notifications](https://servicenow-prod.fluidtopics.net/xOQTbjgGRkYMyxuBIr85pQ#r_InstalledWithPushNotifications "Several types of components are installed with the push notifications plugins.")
* [Push notification properties](https://servicenow-prod.fluidtopics.net/he7WcMntJ0AxCKKG~Ginbw "Push notifications provides several properties to customize the setup.")
* [Push notification setup with the ServiceNow mobile app](https://servicenow-prod.fluidtopics.net/MwVGMVn3PYkoYPnHAv14Tg "The ServiceNow mobile application automatically enables push notifications and configures mobile devices for push notifications when users initially log in to the instance.")
* [Push notification setup with a custom push application for ServiceNow mobile apps](https://servicenow-prod.fluidtopics.net/jhLL1OpxEfmGgs~1XgE2yg "If you are using your own custom mobile or push application, you must configure your app for use and set up the push contents.")

*[\>]: and then