---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Customize behavior for sensitive data redaction

# Customize behavior for sensitive data redaction {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Customize sensitive data redaction behavior by creating system properties for flows that are triggered by inbound emails, sys_email record, and inbound actions.

## Before you begin

Role required: admin

## Procedure

1. **Optional:** Create a system property to toggle redaction in flows.  
   Note:  
   When this property is enabled, then by default all inbound actions and sys_email record are redacted irrespective of the below property values mentioned in Step 2 and Step 3.
   1. In the navigation filter, enter <kbd class="ph userinput">sys_properties.list</kbd>.
   2. Select New to create glide.email.inbound.email_redaction.trigger_flow.enabled property.
   3. On the form, fill in the details.  
      {#customize-data-redaction__table_bqm_pnp_ybc__entry__2}

      | Fields | Input |
      |-|-|
      | Name | glide.email.inbound.email_redaction.trigger_flow.enabled |
      | Description | This is a global property to toggle redaction in Workflow Studio |
      | Type | true\|false |
      | Value | false |
      [ ]

      {#customize-data-redaction__table_bqm_pnp_ybc}
   4. Select Submit.
   {#customize-data-redaction__substeps_aqm_pnp_ybc}
2. **Optional:** Create a system property to toggle redaction in the sys_email record.
   1. In the navigation filter, enter <kbd class="ph userinput">sys_properties.list</kbd>.
   2. Select New to create glide.email.inbound.email_redaction.sys_email.enabled property.
   3. On the form, fill in the details.  
      {#customize-data-redaction__table_cqv_gz5_xbc__entry__2}

      | Fields | Input |
      |-|-|
      | Name | glide.email.inbound.email_redaction.sys_email.enabled |
      | Description | This property toggles redaction in sys_email record |
      | Type | true\|false |
      | Value | true |
      [ ]

      {#customize-data-redaction__table_cqv_gz5_xbc}
   4. Select Submit.
   {#customize-data-redaction__substeps_rfp_ffs_wbc}
3. **Optional:** Create a system property to toggle redaction in all inbound actions.
   1. In the navigation filter, enter <kbd class="ph userinput">sys_properties.list</kbd>.
   2. Select New to create glide.email.inbound.email_redaction.email_wrapper.enabled property.
   3. On the form, fill in the details.  
      {#customize-data-redaction__table_vl2_fnp_ybc__entry__2}

      | Fields | Input |
      |-|-|
      | Name | glide.email.inbound.email_redaction.email_wrapper.enabled |
      | Description | This property toggles redaction in all inbound emails |
      | Type | true\|false |
      | Value | false |
      [ ]

      {#customize-data-redaction__table_vl2_fnp_ybc}
   4. Select Submit.
   {#customize-data-redaction__substeps_ul2_fnp_ybc}