---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Configure bounce email address status

# Configure bounce email address status {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure a bounced email address status according to type, class, subject, and details.

## Before you begin

Role required: admin

## About this task

For detailed information on status codes and explanations of the components, see [RFC Status codes](https://www.rfc-editor.org/rfc/rfc3463).

## Procedure

1. Navigate to AllSystem MailboxesAdministrationBounce Email Address Status.
2. Select New.
3. Select the Type and enter the Class, Subject, and Detail.  
   Note:  
   For example: Status code patterns for 5.1.\* are blocked by default, if 5, 1, and 2 are entered as the Class, Subject, and Detail, the Type is selected as unblocked then only 5.1.2 is unblocked. All other status codes patterns for 5.1.\* are still blocked.
4. Select Submit.
**Related tasks**   

* [Check the status of bounced email addresses](https://servicenow-prod.fluidtopics.net/1wFZqvi4S8Tu63tinXR_MA "Choose the email address record that you want to modify, and update the state field as needed.")

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