---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Select a service provider

# Select a service provider {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can configure how a device's service provider affects the construction of the
device's email address.

## Before you begin

Role required: admin

## Procedure

1. From the user menu, navigate to PreferencesNotifications and then select the Advanced Preferences link.
2. Select the Delivery Channels tab.
3. If no devices are configured, follow these steps to add an SMS device and select a service provider.
   1. In the SMS channel section, select +Add.
   2. Expand the Channel Info section and provide the Channel Name and Phone number in the fields.
   3. From the Service provider drop-down list, select the appropriate service provider.  
      The service providers are stored in the Notification Service Provider \[cmn_notif_service_provider\] table. Only active service providers are visible.
   4. Select Save.
   {#t_SelectingAServiceProvider__substeps_bgm_1xj_q3c}

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